Montreal (Quebec)/Toronto (Ontario), Canada (Hybrid) In this position, you’ll be based in the Montreal or Toronto office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Your working hours will be 37.5 hours a week, Monday to Friday with flexible hours typically from 8.30am to 5.00pm. Find out more about our culture of adaptable working at computershare.In this position, you’ll be based in the Montreal or Toronto office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Your working hours will be 37.5 hours a week, Monday to Friday with flexible hours typically from 8.30am to 5.00pm. Find out more about our culture of flexible working at computershare.We are currently recruiting for a Relationship Manager to join our Computershare Plan Managers business. This is an essential role as the Relationship Manager is the primary contact between the business and its Corporate sponsors.

As a Relationship Manager, you will be responsible for fostering and leveraging of relationships with clients at the Senior management level and ensuring that clients receive the services they’ve purchased and that those services are delivered in a timely manner. In this role, you will coordinate all major client activities and services by interfacing with other members of the Client, operational units and the entire organization.

You will serve as a liaison in balancing Computershare and client needs and ensuring client satisfaction from the point of handover from implementation and ongoing services.

Establishing a professional and trusting relationship with clients whilst ensuring clients’ service orders are accurately communicated and executed.

Resolving client issues and documents service incidents,



follows up with internal business units to secure responses and shares results with internal stakeholders.

Assisting clients with special projects, expediting transactions, troubleshooting, and problem solving.

Attending applicable webinar, product training, and technical training in order to stay updated with market updates and changes. In turn, ensuring clients are informed of changes in industry and regulatory environments and the direct impacts on them.

Acts as a link between internal teams to make sure client feedback is shared quickly and used to improve performance.

Monitoring revenue relative to forecast and make required adjustments.

Ensuring the collection of receivables in accordance with Computershare’s guidelines

Proficiency in both English and French (written and verbal) is required to effectively communicate with clients and stakeholders across North America and support a bilingual business environment.

Canadian Securities Course, training or designation from Certified Employee Benefit Specialist (CEBS) would be an asset.

As we’re a global organisation we primarily communicate in English, so having strong English skills is an essential requirement for this role.

Proficiency in all MS Office applications.

Strong communication, project management, analytical and problem-solving skills.

Excellent interpersonal skills and demonstrated ability to communicate diplomatically with internal and external partners, project team members, internal business partners and other key stakeholders.

Ours is a welcoming and close-knit community,



with experienced colleagues ready to help you grow. Flexible work to help you find the best balance between work and lifestyle

Health and wellbeing rewards that can be tailored to support you and your family including paid time off, observed holidays, and vacation pay

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future

Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.The typical base pay range for this role is CAD $73,000-$90,000. We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

For support with accommodations or adjustments during our recruitment process please visit computershare.Our Shared Services teams support all of our business lines behind the scenes. These include Technology, Information Security, Finance, Risk, Audit, Governance, Marketing and Communications as well as our People team. Join our strategic team and help us look after everything from creating an amazing end to end employee journey to keeping our systems safe. You'll be looking after our people, our clients and their customers, whilst maintaining our exceptional standards around the globe.

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📌 Recruitment Relationship Manager (Montreal)
🏢 Computershare Canada
📍 Montreal