Transport guest luggage to/from guestrooms. Escort guests to rooms and inform guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Thorough knowledge of all hotel services and amenities. This shift may also require overnight availability as needed.

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

- Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
- Maintain professional appearance and follow the personal grooming and uniform standards.
- Attend team briefings to meet with MOD to review daily occupancy, VIPs, groups, sites, events, glitches, etc.
- Resolve guest complaints, ensuring guest satisfaction.
- Features and services provided by the hotel.

Provide claim check and instructs guests on how to reclaim vehicle.

- Retrieve customer vehicles from specified areas in a safe and productive manner.
- Relay accurate directions to guests/visitors within the hotel or regarding any destinations within the local area.
- Provide accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions with require attention and or repair. Anticipate customer needs such as opening of car doors, assistance with wheelchairs, holding umbrellas, etc.
- Handle valet tickets, keys, and equipment in accordance with company policies.
- Confirm number of pieces and provide legible claim tickets to guests for their luggage.
- Transport guest luggage from the point of arrival at the hotel to their assigned room.




- Transport guest luggage from their room to the point of departure from the hotel.
- Identify and explain hotel facilities and features to guests while escorting them to their room.
- Identify fire exit closest to guest's room and explain safety features of assigned room.
- air conditioning/heat units and thermostat controls

telephone
television
clock radio
guest services directory
mini-bar
coffee maker
On-command entertainment
~ Offer packing/unpacking service; Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
Relay accurate directions to guests on inquiries of transportation within the local area.

- Maintain accurate log record of guest calls for Bell Person assistance.
- Answer Bell Stand telephone within 3 rings using correct greeting and telephone etiquette.
- flowers

Deliver newspapers to specified guestrooms.

- Monitor and maintain appearance of lobby areas and luggage holding room.
- Polish brass luggage carts and maintain cleanliness of carts.
- Assist Door person and Valet as required.
- Report to the MODs any other relevant information or incidents during the shift operations.
- Prior hospitality experience, preferably in a similar position.
- Education: High school diploma.
- understand a guest’s service needs; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Technical Skills: Thorough knowledge of all hotel services and amenities; Language: Required to speak, read, and write English, with fluency in other languages preferred.
- This is the pay range for this position that the Hotel reasonably expects to pay.

📌 Hotel Night Porter (Vancouver)
🏢 Rosewood Hotel Group
📍 Vancouver