Sandman Hotel Group and Sutton Place Hotels are seeking enthusiastic Reservations Agents for our Guest Support Centre. We'll train you to become an encyclopedia of knowledge on our hotels and the communities that we serve. You relish the opportunity to help our guests to plan their perfect trip and are a valuable ambassador for Sandman Hotel Group and Sutton Place Hotels. So much so, that we're pleased to offer a competitive compensation package, work from home and flexible schedule. Minimum typing speed of 60 WPM; Fast computer data entry skills.
All necessary tools/hardware including laptop, computer mice, and headset will be provided to facilitate work duties.
Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
Preferred experience in customer relations, ideally in hotel reservations or front desk environment.
Excellent command of the English language, knowledge of the French language is an asset.
Must be able to commit to a Full-Time training with approx. 120 hours of training time.
Applicants must be adaptable with work schedule. Position entitles various shifts which may include weekends and holidays.
Utilize effective selling techniques to promote all properties.




Respond to inquiries pertaining to individual hotels, including room types, rate, facilities, as well as surrounding areas.
Excellent customer relations and typing skills with professionalism on the telephones.
Computer literate with knowledge of a variety of computer software applications.
TravelClick, Opera Cloud (Micros|Oracle) would be an asset.

WORK FROM HOME REQUIREMENTS:

personal devices are not to be used for work purposes.
A dedicated, private workspace equipped with a door that can be closed, allowing for uninterrupted work.
Working from public/shared spaces, coffee shops, or areas with unsecured shared internet access is not acceptable for the designated work location.
A hardwired or wireless internet connection with a minimum speed of 50 Mbps or higher is mandatory for this role. Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
Extended Health, Dental, Vision & Life Insurance

📌 Support Specialist - Client Support (Toronto)
🏢 Northland Properties
📍 Toronto