Gather and synthesize current- and future-state information from stakeholders, process documentation and transformation teams.

Identify impacted stakeholder groups, risks, dependencies and required interventions.

Support stakeholder engagement and change execution

Develop clear communications, leadership materials and practically change resources.

Support leaders and change champions in preparing teams for new processes, technology and ways of working.

Support readiness assessments and maintain visibility to key actions, risks, dependencies and accountable owners.

Monitor indicators of awareness, preparedness, capability and adoption and highlight areas requiring intervention.

Support implementation and post-launch activities, capturing feedback and reinforcing current ways of working.

Support transformation and continuous improvement

Partner with process and transformation teams to connect change activities with current-state challenges and future-state outcomes.

Maintain alignment between change activity and broader transformation plans, implementation milestones and priorities.

Bring a continuous-improvement mindset to how change is designed, delivered and sustained.

Experience in change management, business transformation, continuous improvement, project delivery or business analysis.

Experience supporting impact assessments, stakeholder engagement, communications, learning or business-readiness activities.

Strong communication, facilitation and stakeholder-management skills.

Ability to manage multiple priorities and operate effectively where requirements and solutions continue to evolve.

Experience supporting processes or technology transformation is preferred.

Knowledge of change-management, Lean,



continuous-improvement or process-redesign approaches is an asset.

Exposure to automation, digital or AI-enabled transformation and/or financial services is an asset.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

#113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D; insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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📌 Change Management Manager (Toronto)
🏢 Manulife
📍 Toronto