Come work for the City of Burlington, where you'll be joining an cutting-edge and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; This may include: flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership. LocationThis position is required to work in person at Burlington Transit Headquarters.

Position

OverviewThe Manager, Transit Operations is responsible for overseeing day-to-day operations and administrative duties for the Operations department. The Manager leads a team of supervisory and training staff as well as union workforce and is responsible to ensure a high level of motivation and productivity. The Manager will provide strategic planning and input into development of business plans and performance metrics to ensure achievement of business objectives.

Ensure operational staff meet goals and standards for safe/defensive operating, customer service, and schedule adherence Manage Burlington Transit’s Commercial Vehicle Operator’s Registration (CVOR) compliance including the oversight of collision and incident reviews and corrective actions. Oversee the Transit Operator training program and working with the Transit Training Coordinator to develop driver training focused on prevention and risk mitigation. Develop and maintain operating procedures and business continuity plans.

Set, monitor and report operational KPIs: on-time performance, service delivered versus scheduled, safety performance and ridership. Lead workforce planning, including attendance and overtime management Prepare and administer the operations budget, tracking variances and controlling overtime. Coordinate with Transit Planning,



Service Development and Business Services; Fleet Maintenance; Administer the collective agreement with CUPE Local 2723 including grievances, investigations and discipline.

Ensure operators complete and maintain required training, including AODA and Ontario Human Rights Code training, per the Burlington Transit Accessibility Plan. Completion of a 3-year college diploma in a related field. 4+ years of related and progressively responsible experience over a broad range of operational activities including proven project management skills. 3+ years of experience providing leadership and direction in the operation of a comprehensive transit network. Good knowledge of technical issues and an extensive body of rules, regulations, procedures and operational issues related to areas of responsibility.

Comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees. Interpersonal skills to promote a harmonious working environment for a large, unionized workforce and to effectively manage, motivate, counsel, coach, discipline, commend and assess performance of subordinate employees. Superior analytical, investigative and problem-solving skills to deal with the complexities of managing a division.

Excellent written and verbal communication skills, experience writing standard operating procedures, reports and recommendations. Working knowledge of technology and computer-based applications related to the work, Sound knowledge of policies, legislation, Collective Agreements and initiatives affecting employees and work practices This position may require occasional travel between sites and/or City facilities and must provide own transportation. AccommodationsIn accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process.

📌 Assistant to Operations Manager - Full Time (Winnipeg)
🏢 City of Burlington
📍 Winnipeg