Support refugee residents through settlement services, case management, and community referrals at the Christie Refugee Welcome Centre. Help families navigate essential systems and resources. As a Settlement Counsellor, you will provide initial settlement and case management support to shelter residents. Your work includes immigration referrals, form completion, health access, family support, and housing coordination. You will collaborate with Shelter Manager and Shelter Program staff across daily operations and programming. The position also supports residents’ education, childcare, and community connections.

Key Responsibilities:

Complete settlement and family assessment action items

Provide immigration information, advocacy, and referrals

Assist residents with forms, appointments,



and services

Develop client service and savings plans

Maintain case notes and settlement documentation

Requirements:

Two-year social services diploma or related degree

Relevant frontline settlement experience may be considered

Two to three years’ housing or settlement experience

Knowledge of refugee and newcomer issues

Crisis intervention and emergency first aid training

Apply settlement counselling, case management, and advocacy skills to help refugee families access services and build sustainable community transitions.

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📌 Support Counsellor (Toronto)
🏢 Christie Welcome Refugee Centre
📍 Toronto