Keep ATB systems reliable through 24/7 monitoring, incident response, and infrastructure support in a hybrid work arrangement.

As a Technical Operations Analyst, you will coordinate technical environment support for Client Technology Enablement Operations. Your responsibilities span system monitoring, infrastructure incidents, application services, batch processing, and production event analysis. Rotational shifts include after hours, evenings, overnights, and weekends.

Key Responsibilities:

Monitor daily SAP operations and scheduled batch processing

Respond to infrastructure incidents and ServiceNow tickets

Provide Tier-I infrastructure and Application Services support

Coordinate support with internal ATB stakeholders

Maintain system documentation,



runbooks, and training materials

Requirements:

Three to four years of relevant systems support experience

Education or diploma in Computer Science preferred

Experience with SAP BASIS and operating systems

Proficiency using industry-standard monitoring and administrative tools

Tactful communication, active listening, and systems thinking

Bring technical monitoring, incident response, and communication skills to ATB’s rotational technical operations support team.

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📌 IT support technician/System Support Analyst (Calgary)
🏢 ATB
📍 Calgary