Job Summary The Automotive Service and Parts Advisor helps customers understand repair and parts options, coordinates service needs, and supports a smooth experience from initial inquiry through follow-up. This customer-facing role combines automotive knowledge, transparent communication, and sales skills to connect customers with appropriate services and parts.

Responsibilities

- Listen to customer concerns, gather vehicle and service details, and explain repair recommendations and parts options in clear, practical terms.
- Coordinate service requests with technicians and parts staff, track updates, and keep customers informed about next steps.
- Prepare estimates or sales transactions, handle cash accurately, and maintain complete records of customer interactions and purchases.
- Identify relevant additional services or parts and use thoughtful upselling to support customer needs.
- Your impact: Clear updates help customers make informed decisions and help colleagues coordinate work efficiently.

Skills

Required

- Practical customer service, clear communication, accurate recordkeeping,



and cash-handling capabilities support daily customer interactions and transactions.
- Mechanical knowledge helps you understand automotive repair needs, explain service options, and communicate effectively with technicians and parts colleagues.
- Preferred: Dealership experience, mechanic experience, or a background in automotive repair can strengthen your understanding of service workflows.
- Sales and upselling skills are helpful for identifying relevant options and presenting them respectfully, with attention to customer needs and trust.
- Preferred: Experience with Protractor Software
- Preferred: Experience in the parts department

Pay: $25.00-$40.00 per hour Expected hours: 40.0 per week

Benefits

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount

Experience:
- related: 2 years (preferred)

Licence/Certification:
- Driving Licence (required)

Work Location: In person

📌 Automotive Service and Parts Advisor (Langford)
🏢 Affordable Auto Repair
📍 Langford