Part of WSA group, HearCANADA's mission is to reframe the world of hearing care and set the highest standards in the world of hearing health. With 110+ clinics across Canada, our teams work collaboratively to provide exceptional, patient-centric care on our quest to deliverWonderful Sound for All. We are seeking aClient Care Coordinator to join our Client Care team!

In this role, you will be responsiblefor administrative duties within the clinic, providing an exceptionalclientexperience, and driving sales of our products and services. This is a permanent, full-time position based onsite at our Orleans HearCANADA Clinic located at 1605 Orleans Boulevard Unit 3B, Orleans, Ontario. Typical hours of work are Monday through Friday 8:30 am - 4:30 pm local time.

Starting hourly compensation of $21-$24/hour + an attractivebonus program Comprehensive benefit packageincluding health, dental, vision + a healthcare spending account,starting on day one of hire Generous time off policies including 3 weeks of vacation, 7 paid personal days, + 1 paid volunteer day per year Training, learning,



+ continuingeducation opportunities Provide anexceptional and individualized clientexperience for clients visiting and contacting the clinic Manage the clinic schedule by booking and rescheduling appointments; Participate in local events and marketing initiatives to support HearCANADA branding and networking within the local community Educate patients on billing and payment options;

Experience in a customer-facing role - you bring2+ years of experience working insales, retail, a busy office, or a clinic workplace and are comfortable interacting with customers Customer-centric attitude - you are comfortable interacting with diverse clientgroups and networking within the community to position HearCANADA as the region'snumber one choice for hearing care services Bilingual French and English required Willingness to participate in some local travel - access to a car and a valid driver's license is strongly preferred as some travel will be expected within the assigned region (mileage paid) for community events and marketing initiatives We use an Applicant Tracking System to post vacancies and manage candidate data;Artificial Intelligence is not used in the decision-making process in screening or interviewing candidates, however, may be used for note-taking or automations such as email communication. HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process;

📌 Bilingual Client Care Coordinator (Quebec City)
🏢 WSA Americas
📍 Quebec City