Bilingual Client Services Manager leading complex implementations and service delivery for Manulife’s AdminAdvantage plan sponsors. Hybrid work is indicated by the posting.

This manager leads Client and Account Specialists delivering end-to-end AdminAdvantage experiences. The role oversees enrolments, ongoing service, portfolio health, and client outcomes. It also shapes governance, operating models, and scalable best practices across the organization.

Key Responsibilities

Lead, coach, and develop Client and Account Specialists

Oversee implementations, enrolments, and ongoing client service

Resolve complex, high-impact escalations across functions

Manage portfolio risks and service governance standards

Drive scalable continuous improvement across AdminAdvantage Operations

Requirements

Bilingual French and English communication is required

Post-secondary education or equivalent experience

Extensive leadership experience in complex client environments

Deep understanding of Group Perks and enrolment processes

Proficiency with Microsoft Office 365 tools

Lead bilingual client service excellence through complex implementations, escalations, governance, and operational improvement at Manulife AdminAdvantage.

📌 Bilingual Client Services Manager (Winnipeg)
🏢 Manulife
📍 Winnipeg