Bilingual Customer Service Supervisor (French/English) Location: Remote – Candidates may be located anywhere in Canada Monthly Performance Bonus: Permanent, Full-Time | Leadership Opportunity | Fully Remote Our client is a fast-growing and people-focused organization known for delivering exceptional customer experiences through innovation, collaboration, and operational excellence. They are passionate about building an inclusive workplace where employees feel empowered, supported, and valued. This is an exciting opportunity for an experienced customer service leader to join a dynamic organization that promotes growth, teamwork, accountability, and continuous improvement.

Fully remote position with the flexibility to work from home Monthly performance-based bonus program Strong opportunity for career growth into a management position Opportunity to lead and develop Customer Service Representatives and Team Leads Fast-paced and engaging contact centre operation Exposure to a variety of customer service, operational, and leadership initiatives Diversity, inclusion,



and community impact Our client is seeking a motivated and experienced Bilingual Customer Service Supervisor to oversee a team within a multi-channel Contact Centre environment. Reporting to the Customer Service Manager, the successful candidate will lead a team of Customer Service Representatives and Team Leads while ensuring service excellence, employee engagement, operational efficiency, and customer satisfaction. This position is ideal for someone currently working as a Customer Service Supervisor, Team Lead, or Senior Customer Service Representative who is looking to further develop their leadership career within a growing organization.

The successful candidate will have two Team Leaders reporting directly to them and will play a key role in coaching, mentoring, and developing a high-performing customer service team. Fully bilingual in English and French (spoken and written) Proven leadership, coaching, and employee development abilities Advanced proficiency with Microsoft Office Suite Ability to work a flexible full-time schedule, including evenings, weekends, and holidays as required Comfortable working remotely in a high-volume contact centre setting Customer-focused with a commitment to service excellence

📌 Bilingual Customer Service Supervisor (French/English) (Ottawa)
🏢 Beyond Bilingual
📍 Ottawa