Bilingual Mortgage Operations Specialist – Renewals & Servicing (100% Remote) Toronto, Ottawa, Canada | Posted on 11/06/2026 Industry Sales, Customer Service, and Contact Center Job Type Contract Bilingual Mortgage Operations Specialist – Renewals & Servicing — Remote Discover an exciting opportunity in the insurance sector for our client, where your contribution will support a positive client experience and strong mortgage operations. Join an workplace that values quality, collaboration, knowledge sharing, and continuous improvement, while offering the opportunity to make a meaningful impact. Hourly salary of $25. ~18-month contract with the potential for permanent employment. ~ Weekday schedule from 9 am to 5 pm EST. ~ Training during the first 4 to 6 weeks. ~ Enjoy the flexibility of remote work.

Own complex, aged, escalated, or exception-based administrative cases from intake through resolution, coordinating required follow-up and maintaining clear accountability for next steps. Apply established policies, procedures, controls, and authorities to non-routine situations, document the rationale for actions taken, and elevate matters requiring policy interpretation, material remediation, or higher approval. Assess operational and client risk within assigned authority, identify potential control gaps, and ensure concerns are clearly documented and escalated.

Perform targeted quality reviews or peer checks, identify recurring errors or process gaps, and provide factual observations to leaders and process owners. Provide procedural guidance, peer support, onboarding assistance, and knowledge transfer without formal people-management accountability. Support the development and maintenance of procedures, job aids, training materials,



and administrative controls.

Partner with Loyalty specialists, leaders, technology teams, operations, and other business areas to resolve issues spanning multiple processes or systems. Analyze recurring defects, complaints, exceptions, aged items, and manual workarounds to identify root causes and recommend practical improvements that reduce risk and rework. Support testing, operational readiness, and implementation of process or system changes where assigned.

Protect client information and reinforce adherence to applicable privacy, security, quality, risk, and regulatory requirements. Progressive experience in mortgage, lending, banking, renewals, retention, servicing, or financial-services operations. Demonstrated ability to investigate and resolve complex administrative issues across multiple stakeholders, processes, and systems.

Strong written and verbal communication skills, including the ability to explain processes and clearly document decisions, risks, and recommendations. Demonstrated analytical, root-cause analysis, problem-solving, quality-review, and risk-awareness capabilities. Bilingual in French and English at a business level, both written and verbal, where required to support clients across jurisdictions.

Advanced knowledge of mortgage renewal and servicing processes, administrative controls, client documentation, and related systems.

Experience supporting escalations, root-cause analysis, procedure development, operational reporting, testing, or change implementation.

Experience identifying control gaps and recommending improvements to quality, efficiency, service levels, or the client experience. Demonstrated ability to coordinate competing priorities and resolve issues across business and technology partners.

📌 Bilingual Mortgage Operations Specialist - Renewals & Servicing (100% Remote) (Quebec City)
🏢 Recruit Action
📍 Quebec City