Now, we're proudly building on that legacy to transform our company—and our industry—for the better.

Effective

January 1, 2026, Gore has joined Beneva—the country's largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva's Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability. Every decision and investment remains anchored in long-term perks to customers, members, and communities.

The Broker Training

Specialist is responsible for delivering training programs for insurance brokers. The Specialist will work closely with various departments to align training initiatives with company goals and regulatory requirements. This role will also support the BD team with Personal Lines product expertise and strong communication skills to deliver timely training and product updates, thereby bridging the gap between product development teams and brokers operating on the front line.

This role exists to strengthen broker capability through effective training, up ‐ to ‐ date materials, and ongoing support.

Deliver

High-Quality Training: Provide effective virtual and in-person training sessions that enhance broker product knowledge, sales skills, and compliance understanding, using engaging facilitationtechniquesandmaintainingstrong learner satisfaction Maintain and Evolve Curriculum: Collaborate with the Broker Engagement Learning Partner to update and refine training materials, ensuring accuracy with evolving insurance products, regulatory requirements, and industry best practices.

Evaluate and Improve Learning Impact: Measure training effectiveness throughassessments, feedback , and performance data, and use findings to adjust content, delivery methods, and support resources for continuous improvement.



Offer personallinesmentorship,respond to broker questions, and ensure they have the guidance needed to confidently apply training, navigate systems, and support customerseffectively.

Training Delivery: Deliver effective virtual and in-person training sessions that build broker competence in product knowledge, sales practices, systems use, and regulatory compliance Curriculum & Content Management: Maintain accurateand up-to-date training materials by collaborating with the Broker Engagement Learning Partner and SMEs to reflect product changes, regulatory updates, and industry best practices Program Evaluation & Continuous Improvement: Monitor training effectiveness through assessments, feedback, and performance metrics, and implement enhancements to improve learner experience and business outcomes. including FAQs, product guides, and job aids, to ensure brokers have accessible, accurate , and practical reference materials. Post-secondary diploma or undergraduate degree in a relevant field such as Business, Insurance, Education/Adult Learning, Communications, or related discipline. ~2–3 years in personallinesinsurance, underwriting, or broker support with solid understanding of products, underwriting guidelines, quoting workflows, and regulatory expectations. ~1–2 yearsfacilitatingtraining or coaching, with the ability to apply adult learning principles and deliver both virtual and in‐person sessions. ~1–2yearscreating or updating training materials, job aids, or documentation.



~ Experience supporting brokers or customers directly,demonstratingstrong communicationand problem-solving skills. ~ Broker or customer-facing support experience (1–2 years)demonstratingclear communication and problem-solving. ~ Training facilitation experience (1–2 years) delivering virtual or in-person sessions using adult learning principles. ~ Content development or instructional design experience (1–2 years) creating training materials, job aids, or documentation. ~ Exposure to system updates or product launches (≈1 year) with ability to translate technical changes into training. ~ Training facilitation and presentation experience ~ Instructional design and content development ~ Broker support and customer service skills ~ MS Office 365 and related programs ~ Project coordination and cross-functional collaboration You have the potential to earn more through Gore Mutual's discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals. During the recruitment process, we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits, disability insurance, retirement plan matching, paid time off, recognition and perk programs #Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. Contact us and a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process, please notify your Talent Acquisition Consultant.

📌 Broker Training Specialist (Cambridge)
🏢 Gore Mutual Insurance
📍 Cambridge