Support business systems and reporting for Crown Paper Group in Richmond, BC, using requirements analysis and application troubleshooting. This is a full time position.

The Business Application Analyst partners with business users to understand processes, define requirements, and improve reporting. You will support OpenVMS applications, Cognos PowerHouse, and Kiwiplan MES software. The position combines business analysis and application support with occasional service-desk coverage for Canada personnel.

Key Responsibilities:

- Document and support proprietary and packaged business systems
- Gather requirements and create functional specifications
- Build custom reports and data integrations
- Investigate application issues and support user testing




- Provide occasional service-desk triage and guidance

Requirements:

- Two-year computer degree or equivalent education and experience
- One to three years in systems support or IT analysis
- Business requirements, process mapping, and reporting experience
- Microsoft 365 and Microsoft Office working knowledge
- Foundational SQL and relational database knowledge

Apply analytical thinking, troubleshooting, communication, and systems knowledge to support Crown Paper Group applications and business users.

📌 Business Systems Analyst Richmond BC
🏢 Crown Packaging
📍 Richmond