Reporting to the Manager Children’s Operations, the Children’s Services Program Supervisor is responsible for the delivery and administration of the Niagara Region’s Licensed Home Child Care Program and Resource Consultant Program. The Children’s Services Program Supervisor provides guidance and expertise to both programs to ensure quality child care services and program compliance with legislation and policies. The Children’s Services Program Supervisor oversees contractual agreements with Home Child Care Providers and child care arrangements including Resource Consultant supports for families enrolled in licensed child care in Niagara.

Job SummaryReporting to the Manager Children’s Operations, the Children’s Services Program Supervisor is responsible for the delivery and administration of the Niagara Region’s Licensed Home Child Care Program and Resource Consultant Program. The Children’s Services Program Supervisor provides guidance and expertise to both programs to ensure quality child care services and program compliance with legislation and policies. The Children’s Services Program Supervisor oversees contractual agreements with Home Child Care Providers and child care arrangements including Resource Consultant supports for families enrolled in licensed child care in Niagara.

Completion of a 2 year community college program with diploma in Early Childhood Education.

Early Childhood Education Resource Teacher

Certificate or a program of studies that is approved by the Director of the Ministry of Education is preferred. Post‑secondary degree in Child Development or equivalent is preferred. Minimum of 5 years’ experience in an Early Childhood Education position Current member in good standing with the College of Early Childhood Educators Current knowledge of the College of Early Childhood Educators Code of Ethics and Standards of Practice and related legislation.

Knowledge of and ability to comply with policies, procedures, and related legislation (i.E. local bylaws, MFIPPA, Child Care and Early Years Act, Child and Family Services, Health and Safety guidelines, Fire Code compliance requirements, and Public Health directives). framework, Strengthening Early Years and Child Care In Ontario, 2020 report) Knowledge of the developmental and educational needs of children; understanding of children with special needs and up to date knowledge of functional screening tools, Quality Child Care Niagara (QCCN), and best practices related to high quality standards for early learning and child care. Knowledge of computer skills using software such as Microsoft Office, Excel, Power Point, Program Specific databases (i.Share Point, OneHSN Child Care Registry, Ontario Child Care Management System, Child Care Licensing System) Current Standard First Aid and Infant Child CPR-C certification. ResponsibilitiesSupervises the delivery and administration of the directly operated licensed Home Child Care Program and Resource Consultant Program.

Monitoring caseload sizes and workflow, referrals for Home Child Care /Resource Consultant supports and statistical data, ensuring compliance with the Child Care and Early Years Act, legislation and Niagara Region policies and procedures (25% of time). Ensures appropriate staffing levels for effective case management and achievement of team goals/performance expectations. Supervises the daily use and maintenance of information in the child care registration system and OneHSN Child Care Registry, specific to the Regional Niagara Licensed Home Child Care Program.

Supervises the intake and processing of recent clients and other related administrative tasks. Responsible to obtain monthly statistical data reporting requirements (i.Quality Child Care Niagara: QCCN, Ontario Child Care Management System: Conducts file audits,



ensuring compliance with legislation and policies as well as an appropriate quality of service and documentation. Manages employee attendance reporting; responsible for monitoring accurate reporting and approvals on Kronos.

Oversees Short Term Specialized Support

Funding invoices. Supports the implementation of the “How Does Learning Happen?” framework and Program Statement in the Home Child Care program. Responsible to cover for after hours emergencies, as Home Child Care is a 24/7 program Ensures effective processes, policies and practices are in place and support legislative and regulatory standards and requirements, monitoring compliance and addressing issues (25% of time).

Ensures that operations and staff meet all requirements as set out by the College of Early Childhood Educators. Provides operational input into new/revised policies and procedures, forms and operations to be in compliance with the Child Care and Early Years Act, Child Care licensing manual and Home Child Care licensing manual. Supervises the customer service delivery for both programs (i.OneHSN, Request for Service referrals, etc).

Respond to inquiries, resolves service provider and/or parent issues/concerns, using tact and diplomacy, and explain legislation/policies to parents, Home Child Care Providers and the public. Support clients in crisis and advise of community resources. Provides support to the Children’s Services Division with the administration of Ministry Grants for the Home Child Care Wage Enhancement Grant and Operating Grant.

Provides input into Home Child Care Program and Special Needs Resourcing budgets and funding Analytical, organizational, problem solving, and continuous improvement skills to interpret and apply relevant legislation, policies, and procedures; manage competing demands; audit contracted Home Child Care Provider and client files, make decisions regarding quality of service and child safety Ability to read, interpret, synthesize, and explain legislation, policies, procedures, contractual agreements’, regulations’ and collective agreements. Ability to write and edit correspondence (i.E. memo’s), program resources, training materials, surveys and draft policies. Supervises staff, coordinating and planning work, providing work direction, assigning tasks and projects, determining methods and procedures to be used, monitoring quality of work, resolving problems and ensuring assigned results are achieved (25% of time).

In conjunction with the Manager provides training and development, coaching and discipline when necessary, and manages staff recruitment. Ensures focus is service excellence, communication/transparency, innovation, and data integrity and work flow integration. Ensures all people related issues, including recruitment, grievances and labour relations issues, are aligned to HR and Corporate standards and practices.

Helps to break down barriers to employee success, ensuring collaboration and cooperation with other teams within their division and department Ensures Occupational Health & Safety policies, programs and practices are implemented, and maintained. Ensures all individuals under supervision have been informed of hazards and instructed on the necessary risk control and emergency response measures; Plans, facilitates and/or participates in professional development for staff, home child care providers and community partners (10% of time). Responsible for information sharing,



capacity building, and partnership in expansion/development opportunities.

Plan and facilitate professional development opportunities for contracted Home Child Care Provider’s. Encourage team building opportunities to motivate, develop and support staff. Supports staff and providers in professional development regarding the Child Care and Early Years legislation. (Supports staff on the use of OCCMS, OneHSN waitlist databases to support program operations.

Oversees the production of quarterly newsletters for contracted Home Child Care Provider’s and families. Builds strategic networks and partnerships with both internal and external invested parties and community agencies, schools, committees and the general public to ensure the delivery and awareness of quality licensed child care (15% of time). Provide input into recruitment process to promote the expansion of the Home Child Care Program.

Leadership, team building, collaborative relationships, networking to develop and maintain professional partnerships with internal and external invested parties. Engages with community partners and agencies to gain input into major operational changes and decisions. E. legal services regarding contracts, child injuries and risk management/liability; public health regardingcommunicable disease control and other public health directives).

Exchange information and collaborate with Ministry Program Advisor’s and other Home Child Care agencies and child care programs. Engage with community partners related to inclusive best practices in their licensed child care program, specifically related to Resource Consultants and Short Term Specialized Support. Develop and implement marketing strategies to recruit new contracted Home Child Care Provider’s. (Raise public awareness of Licensed Home Child Care in general and the Regional Niagara Licensed Home Child Care Program.

In accordance with the Corporate Criminal Record Check Policy, the position requires the incumbent to undergo a Criminal Record Check, including a Vulnerable Sector Check (VSC). Must meet and maintain requirements in the Child Care and Early Years Act, 2014; health assessment and proof of current records of immunizations as directed by the Medical Officer of Health. Must have a valid “G’ driver’s license and be able to travel.

Staff carry out their work by demonstrating the corporate values.

About

UsNiagara Region serves a diverse urban and rural population of more than 475,000 and is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and community partners, the Region delivers high-quality programs and services that support the well‑being of individuals, families and communities. Nestled between Lakes Erie and Ontario, the Niagara peninsula is home to fertile agricultural land, the majesty of Niagara Falls, vibrant modern cities, Canada’s most developed wine industry, and communities rich in history, recreation and culture.

With a temperate climate, breathtaking countryside and easy access to neighbouring New York State, Niagara attracts more than 14 million visitors each year, along with new residents and businesses.

Niagara

Region values diversity in background and experience and is committed to building an inclusive workforce that reflects the community it serves, strengthening programs and services across Niagara. Let us know why you would be an excellent team member by submitting your online application.

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📌 Children’s Services Program Supervisor (Winnipeg)
🏢 Niagara Region
📍 Winnipeg