Red Nucleus is hiring a Client Engagement Manager to join our global Medical Communications team! This is a home-based position within the US or Canada, or if within a commutable distance to one of our offices (Toronto, San Francisco, Boston, or Yardley, PA, the role would be hybrid based.

We succeed by being the premier provider of strategic learning and development, scientific advisory services, and medical communications solutions for the life sciences industry. Our global team is composed of nearly 800 full-time employees whose commitment to creativity, quality, and on-time delivery is unrivaled in our space.

Our culture is about meaningful work, a true sense of community and fun.

The Client Engagement

Manager is responsible for managing day-to-day client relationships and leading the successful execution of medical communications (specifically medical publications deliverables) programs across assigned accounts and projects. This role serves as a key liaison between clients and internal teams, ensuring initiatives are strategically aligned, delivered on time and within budget, and meet the highest standards of quality and compliance.

The Client Engagement Manager articulates the client’s vision for each project, translates objectives into transparent direction for internal teams, and ensures deliverables align to agreed strategies, metrics, and regulatory requirements. Serving as the primary day-to-day client contact for assigned accounts and projects, delivering consistently high levels of client service.

Leading execution of medical communications programs from initiation through completion, ensuring delivery to scope, timeline, budget, and quality standards.

Collaborating closely with Creative, Editorial, Digital, Project to manage day-to-day execution.





Review deliverables to ensure alignment to client objectives and feedback as well as compliant with regulatory guidance and client processes as applicable.

Managing project and account financials, including budget tracking, invoicing, reconciliations, and identification of scope changes.

Developing and managing change orders and supporting proposal and SOW development as needed.

Supervising and supporting the medical/regulatory/legal (MLR) review process, including document submission systems (e.g., Coaching and supporting junior team members providing guidance, feedback, and workload prioritization.

Contributing to organic growth through identification of new opportunities and support of business development efforts.

Bachelor’s degree required (Communications, Marketing, Life Sciences, or related field preferred). 4-6+ years of experience in medical communications, medical education, pharma marketing, or related fields.

Financial acumen including forecasting, SOW development, and profitability management

Strong client communication and relationship management skills

Excellent organizational and time-management skills; ability to manage multiple priorities in a deadline-driven environment

Strong attention to detail with commitment to quality, accuracy, and compliance

High attention to detail with commitment to quality and compliance

Proficiency with Microsoft Office and project management systems

Expertise in publication planning processes, manuscript and congress deliverable workflows, author engagement coordination, and journal submission management.

Advanced proficiency with publication management and reference management tools (Datavision, PubSTRAT, PubsHub, etc.)

Diversity, equity and inclusion are valued at Red Nucleus and we believe we have a shared responsibility to provide equal opportunity and foster an inclusive spirit. We do not discriminate on the basis of race, color, national origin, religion, caste, sexual orientation, gender, age, marital status, veteran status, or disability status.

📌 Client Engagement Manager (Medical Publications) Rid00166 (Toronto)
🏢 Red Nucleus
📍 Toronto