Support Evo Members from BCAA's Home Office using customer service and problem-solving skills across multiple channels. Flexible 24/7 shift availability is required. As a Member Services Specialist, you will help keep car sharing experiences moving smoothly. You will support accounts, rentals, billing, vehicle use, and claims-related questions. The work combines communication, CRM tools, operational administration, and practical troubleshooting for Members, partners, and Evo teams.

Key Responsibilities: Answer inbound and outbound Member inquiries across multiple channels Support accounts, rentals, billing, vehicle use, and Evo services Resolve escalated concerns using judgment and problem-solving skills Process registrations, reimbursements, RFID activations,



and open rentals Support claims administration, reporting, fleet follow-ups, and team projects Requirements: Grade 12 or equivalent; additional education or certification is an asset Two-plus years of related customer service experience Solid verbal, written communication, analytical, and problem-solving skills Basic CRM experience and typing speed of forty words per minute Availability for varied shifts in a 24/7 operation Bring customer service, communication, CRM, and troubleshooting skills to support Evo Members and BCAA's car sharing operations.

📌 Client Service Advisor - Administration (Burnaby)
🏢 EVO
📍 Burnaby