Lead collections operations at Wealthsimple, using frontline leadership and delinquency expertise to recover balances fairly. This is a hybrid team workplace.

As Team Lead, Collections, you will guide Collections Specialists handling delinquent credit card and retail banking accounts. You will connect Client Experience, Credit Risk, and Compliance while supporting consistent standards across internal squads and external agencies. The work includes operational decisions, client conversations, and regulatory adherence.

Key Responsibilities

Manage intraday queues and outreach across delinquency stages

Resolve hardship, settlement, dispute, insolvency, and complaint escalations

Oversee agency handoffs, training, Slack escalations, and quality assurance





Track delinquency data and recommend operational adjustments

Develop specialists through coaching, monitoring, and calibrations

Requirements

Two or more years leading collections or outbound recoveries

Consumer lending knowledge spanning cards, banking, settlements, and insolvencies

Knowledge of Canadian collection regulations and privacy rules

Experience with automation, data analysis, and operational optimization

Strong de-escalation, negotiation, and coaching skills

Apply collections leadership, regulatory knowledge, and operational judgment to support Wealthsimple clients and recovery performance.

📌 Collections Team Lead Financial Services (Winnipeg)
🏢 Wealthsimple Technologies
📍 Winnipeg