Shape Commercial Banking client experiences as a bilingual Director at CIBC, combining operational excellence with robust people leadership. This director role leads Client Onboarding & Service activities supporting clients across Canada. You will guide onboarding execution, strengthen coordination, manage escalations, and partner with sales, relationship management, and internal stakeholders.

The work emphasizes client solutions, risk management, process consistency, and employee development.

Oversee accurate onboarding and service process execution

Balance service, risk management, and business priorities

Support straight-through processing and team effectiveness

Build capability through coaching and development planning





Implement changes improving onboarding quality and consistency

Significant client onboarding, client service, or relationship management experience

Commercial Banking experience strongly preferred

Cash management or treasury solutions experience preferred

Degree or diploma in Business, Finance, Accounting, or related field

French and English fluency to serve clients

Use Commercial Banking expertise, process improvement, and inclusive leadership to strengthen CIBC’s client onboarding and service delivery. #

📌 Commercial Banking Service Director (Montreal)
🏢 Canadian Imperial Bank of Commerce (Canada)
📍 Montreal