Contact Centre Representative (Cards, Costco, Remote) - Bilingual# CIBC Careers — Current Opportunities## Contact Centre Representative (Cards, Costco, Remote) - BilingualApply: Montréal, QC: Full time: Posted Today: End Date: December 11, 2026 (30+ days left to apply): 2622708We're building a relationship-oriented bank for the up-to-date world. comWhat you'll be doing As a Costco Contact Centre Representative, you will be the first point of contact for our clients. You'll be working in a fast paced environment where you'll use your knowledge of CIBC card products to support our clients in their day to day banking needs. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.

We have embarked on an Agent@Home remote work program. Agent@Home Program Requirements You reside within a 2 hour radius of the CIBC Tower in Downtown Montreal* Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.

Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).

Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service. The start date for this role is January 18th, 2027. Our Contact Centre is open Monday to Friday from 7:00 AM to midnight and Saturday to Sunday from 7:00 AM to 10:00 PM.



You must be flexible to work between these hours which include evenings and weekends. How you'll succeed Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Provide support for clients by helping them to manage their accounts and products.

Remain solution-focused in order to identify opportunities to help our clients.

Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients with additional needs Who you are You put our clients first. You find meaning in relationships and surround yourself with a diverse network of partners. You're fluent in French and English to support business operations outside of Quebec, Canada.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program\, defined benefit pension plan\, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

All roles posted are opportunities we're actively recruiting for, unless stated otherwise.

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

- We use artificial intelligence tools during the recruitment process.

Centre Bancaire

PrincipalEmployment TypeRegularWeekly Hours37.5Skills**Call Center, Client Service, Communication, Customer Experience (CX), Outbound Calls, Work Collaboratively

📌 Contact Centre Representative (Cards, Costco, Remote) - Bilingual (Montreal)
🏢 CIBC
📍 Montreal