Lead customer experience at Scotiabank in Mont-Royal, Quebec, using leadership and digital banking skills to support Retail Service teams.

As Customer Experience Lead, you will oversee Customer Experience Associates and Senior Customer Experience Associates. You will build customer relationships, deliver excellent service, and help customers achieve financial goals. The role also supports branch operations and policy implementation.

Key Responsibilities

- Lead and manage Customer Experience Associate teams
- Build strong customer relationships through excellent service
- Act as Officer in Charge during required situations
- Identify opportunities to enhance customer experience
- Assist with implementing new policies and procedures

Requirements:
- Excellent leadership skills for coaching and development
- Previous employee management experience is a robust asset
- Availability to work a flexible schedule
- Previous banking experience is a strong asset
- Strong technical skills for digital banking demonstrations

Bring leadership, customer service, and digital banking skills to Scotiabank's Customer Experience Lead position in Mont-Royal.

📌 Customer Experience Lead Scotiabank (Quebec City)
🏢 Scotiabank
📍 Quebec City