We're building the world's #1 platform for powering interactive shopping experiences, helping brands and retailers transform how they promote and sell their products. Turtles powers some of the world's most iconic brands, fueling over $250 million in annual GMV and serving a community of over 27 million US shoppers. We're a rapidly-growing global company, and we are now looking for a Customer Happiness Advocate to join our team remotely, to help us continue our rapid growth.

You'll have the opportunity to work on exciting projects and bring your own ideas to the table. We welcome applications from all over the world as we have both an office in Helsinki, Finland and remote teams globally. Our customers come first, and our Customer Support team is at the forefront!

As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone. Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.

Adhering to a daily schedule that includes a mix of taking phone calls, simultaneous chats, and responding to emails. Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun while shopping.



Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible.

We live to go above and beyond for our customers. Completing follow-up documentation after each customer ticket. This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!

In possession of a work permit from Canada, Finland, Spain, or the UK. Modern computer skills:G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.

Nice to have: experience with a CRM like Intercom/Zendesk, using text expander software, MMO gaming mouse (for productivity) Fluent skilled English proficiency Type a minimum of 50 words per minute (Test yourself online if unsure!) Willingness to help our customers and provide them with a personal experience Creative problem solver The starting salary for this role is 2400 EUR or 3875 CAD per month, depending on your location plus extra pay for Sunday shifts. ~4 weeks of paid vacation per year. ~ Private health insurance. ~ Home office: we will provide any upgrades you need to your home office setup ~ Pizza Fridays: at least every Friday the 13th (But usually more frequently!) we have Pizza Parties for both our Team at the Office and Remote!

📌 Customer Happiness Advocate (Remote - Canada, UK, Spain, Finland) (Quebec City)
🏢 Turtles
📍 Quebec City