Drive customer operations excellence at TP through performance metrics, Service Level Agreements, and continuous process improvement.

This Operations

Manager leads end-to-end performance for an assigned customer operations team. You will develop tactical and strategic plans, identify process gaps, and collaborate with Quality and Training on corrective actions. The position also includes client-facing forums, escalation resolution, manpower planning, incentive structures, and adherence to operational targets.

Success requires business acumen, data literacy, communication, and solution orientation. Track attrition, Early Warning System data, and quarterly audits Partner on manpower planning with Workforce Management and Recruitment Design incentives with Director and Senior Director partners Demonstrated performance metrics analysis experience Ability to drive process improvements Solid client engagement and stakeholder management capabilities Use data literacy, process excellence, and stakeholder communication to strengthen service delivery and customer operations performance at TP.

📌 Customer Operations Performance Manager (Toronto)
🏢 Teleperformance
📍 Toronto