Mello Insurance is growing, and we're looking for a Customer Service Representative to join our team. This role sits right in the middle of our customer experience and day-to-day operations. You'll help customers with questions, support our Insurance Advisors, look after administrative tasks and make sure things keep moving behind the scenes.

You'll be involved in a mix of customer service and administrative support, including: Responding to customer phone calls, emails and general inquiries Helping customers navigate their Mello account, documents and insurance processes Supporting Insurance Advisors with policy administration and follow-up Preparing, organizing and sending policy documents Following up on outstanding information from customers Assisting with billing and payment-related questions Updating customer and policy information in our systems Helping make sure emails,



requests and tasks get to the right person Working with our online insurance platform and other digital systems Identifying issues and helping us improve the customer experience Is friendly and comfortable talking with customers Communicates clearly by phone and email Is comfortable learning recent technology and software Previous customer service, administrative, banking, financial services or insurance experience would all be considered assets. For someone interested in building a career in insurance, this role is a great place to start. You'll learn how policies work, how customers are serviced, how our online platform operates and how an insurance brokerage works behind the scenes.

If you want to take the next step, Mello will support you in working toward your insurance licence and developing into an Insurance Advisor role. We use technology to allow customers to purchase and manage insurance online, but we still believe the people behind that technology matter. If you like learning, problem-solving and being part of building something rather than simply maintaining it, you'll probably fit in well here.

📌 Customer Service Agent Call Center, Bilingual, English and Spanish (Ottawa)
🏢 Mello Insurance
📍 Ottawa