Posting Details ~ Posted on November 6, 2026 On-site Pay or shift range: $50,000 CAD to $66,000 CAD Office Full-Time We're currently seeking a full-time Customer Service and Office Administrator at our Colwood location in BC.

We offer competitive wages ranging from $50,000 to $66,000 annually, 3 weeks of paid vacation, and extended health and dental.

The Customer

Service and Office Administrator will provide exceptional customer service and support the Shop with operations initiatives and administrative duties.

Distinctive

Autoworks is part of the largest independently owned and operated auto body repair chain in Canada – but we're also a family that cares about the people we work with.

Customer Service

Interacts with customers in a caring, friendly and professional manner and assists in clearly identifying the customers' needs to relay to the rest of the team. Takes ownership of a customers' concerns and issues until they are satisfied or until they are able to pass them on to the appropriate person

- Answers phones, handles telephone enquiries, books appointments, makes appointment reminder calls and notifies customers of repair completion as directed
- Greets customers as they walk in the door and helps ensure their wait time is agreeable
- Signs customers in and out and collects all necessary payments
- Helps customers to understand our processes and procedures by explaining in a clear, simple and respectful manner
- Deals with all customer interactions promptly including monitoring of Production Dashboard for alerts/correspondence as well as voicemail and email
- Office Administration Orders all office supplies and printer toner cartridges




- Input documents and new hourly employees into UKG. Supports in-shop training of new staff
- Closes POS machine, prints and posts the Deposit Journal. Posts any A/R cheques into Traverse A/R and reconciles any over/short payments
- Enters invoices for non-trade payables (overhead) into Traverse A/P
- Posts PO Journals and Non-Trade Transaction Journals as required
- Monthly Bookkeeping Duties Prepares all payable cheque runs (mid & month end). Prepares monthly log for Head Office for any aging A/P amounts
- Reconciles Flat-Rate and Straight-Time hours with employees (with the help of Shop Manager) and posts the Flat-Rate Journal in CMS on a semi-monthly basis. Prepares manual cheques and ROE's for any terminated hourly employees or for those on leave
- A/R Collections on unpaid balances including sending statements to customers and preparation of monthly log for Head Office
- Reconciles GL accounts 4920 (Other Income/Over-Shorts), 1130 (Employee A/R) and 1999 (Suspense)
- Performs year-end requirements as directed by Head Office. Post-secondary courses in a related field an asset Solid interpersonal skills with customer service-oriented attitude Experience with accounts receivable, accounts payable, and payroll preferred Demonstrated ability to multi-task and prioritize, effectively managing time with minimal supervision Proficient in Outlook, Word and Excel with the ability and willingness to learn new applications Previous experience with payroll or HRIS systems preferred
- UKG experience an asset Competitive salary from $50,000 to $66,000 ~ Extended Health & Dental ~3 weeks vacation ~ Certified training

📌 Customer Service and Office Administrator (Victoria)
🏢 Distinctive Autoworks
📍 Victoria