Customer Service Representative

Tool Beast Ltd. — Kingston, Ontario

Employment type: Full-time or part-time

Compensation: $20 per hour plus a performance bonus

Location: In person

Schedule: Weekday and Saturday shifts

Reports to: General Manager or Sales Manager

Join the Tool Beast Team

Tool Beast is looking for a friendly, reliable and organized Customer Service Representative to help customers with tool purchases, repairs and ongoing support.

Your day might include checking in a contractor’s drill for repair, helping a homeowner compare equipment, answering customer questions and arranging a completed repair pickup.

Previous tool or repair experience is not required. We will teach you our products, systems and processes. You bring clear communication, attention to detail, dependability and a willingness to learn.

About Tool Beast

Tool Beast is a Kingston-based tool and equipment sales, service and repair business serving contractors, tradespeople, businesses, municipalities, landscapers and homeowners.

We provide new tools and equipment, warranty and non-warranty repairs, parts and after-sales support. Our product selection includes skilled brands such as Milwaukee, EGO, Makita and Bosch.

Our team works together to help customers choose suitable equipment and support them throughout its working life.

What You Will Do

Customer Service and Repair Support

- Welcome customers, answer telephone calls and respond to email or online inquiries professionally.
- Receive tools and equipment, confirm customer details, identify model and serial numbers, and accurately document the customer’s concerns.
- Create repair tickets, label tools and related items, and collect available warranty information or proof of purchase.
- Explain the repair process and next steps, provide verified repair updates, and document customer follow-up.
- Locate completed repairs, confirm pickup details, review available repair information, and process invoices, payments and pickup records.
- Involve technicians, parts specialists or management when technical questions, warranty decisions or customer concerns need their support.

Retail Sales and Product Guidance
- Ask about the customer’s project, intended use and budget to help them choose appropriate tools, equipment, parts and accessories.
- Explain product features, practical benefits and model differences using accurate information.
- Learn about battery platforms, chargers and accessories, and confirm compatibility before recommending products.
- Recommend useful complementary products that suit the customer’s needs.
- Verify pricing, promotions, availability and special-order information, and prepare quotations or order requests according to established procedures.




- Complete sales accurately and assist with returns, exchanges and customer concerns within company policies and your assigned authority.
- Participate in product training and support safe product demonstrations once appropriately trained.

You don’t need to know every answer immediately. Knowing when to check information or ask a colleague is an important part of providing good service.

Orders and Store Support

- Prepare online orders, verify customer pickups and contact customers when repairs or special orders are ready.
- Help receive, organize and restock products, complete inventory counts, and flag stock discrepancies.
- Maintain accurate pricing labels and promotional signage, tidy displays, and organized repair pickup areas.
- Support opening, closing and cleaning duties to keep the store safe and welcoming.
- Protect customer and payment information, follow procedures for deposits and valuable products, and communicate customer commitments clearly with coworkers.

What We’re Looking For You’ll be a good fit if you:

- Enjoy helping people and communicate clearly in person and by telephone.
- Are dependable, punctual and attentive to details.
- Stay organized when several customers or tasks need attention.
- Remain patient and professional when a customer is frustrated.
- Are comfortable using computers, email and business software.
- Can follow established procedures and learn point-of-sale, repair-management and inventory systems.
- Work well independently and with others, and take initiative when something needs doing.
- Are interested in learning about tools, equipment, repairs and warranties.

Experience in customer service, retail, reception, administration, parts, hardware, automotive, construction, landscaping or equipment is helpful, but not required.

Availability and Scheduling

Reliable availability for scheduled weekday and Saturday shifts is important. Weekday daytime availability is particularly valuable.

Our store hours are

- Monday–Thursday: 8:00 AM–6:00 PM
- Friday: 8:00 AM–4:00 PM
- Saturday: 10:00 AM–4:00 PM
- Sunday: Closed

Shifts may include opening, daytime, afternoon and closing responsibilities. Individual schedules are based on business needs and employee availability. Students are welcome to apply if their availability fits the position.



We welcome applicants from all backgrounds and stages of their careers.

Working Environment

This is an active retail and repair environment involving standing, walking, bending, reaching and handling tools, equipment and boxed products.

Some items may weigh approximately 50 lb. Appropriate assistance or handling equipment is used when needed. Employees are expected to follow safe work practices and product-handling procedures. Workplace accommodation can be discussed based on individual needs.

What You’ll Gain

You’ll receive training in Tool Beast’s products, systems and procedures, with opportunities to participate in manufacturer product training.

You’ll develop practical skills in customer service, retail sales, repair administration, warranty processes and inventory while working alongside sales, service, repair and parts colleagues.

As your skills and business needs develop, there may be opportunities to learn other areas of Tool Beast and take on additional responsibility.

How to Apply

Please submit your résumé and availability, including:

- Which days Monday through Saturday you are available.
- Your usual available hours on those days.
- Approximately how many hours per week you are seeking.
- Whether your availability changes during the school year, if applicable.

If you enjoy helping people, take pride in accurate work and are ready to learn, we’d like to hear from you. Tool Beast Ltd. is committed to an inclusive and accessible recruitment process. Accommodation is available for applicants with disabilities throughout the recruitment process upon request.

Pay: $20.00-$25.00 per hour

Expected hours: 4.0 – 40.0 per week

Benefits

- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Paid time off
- Profit sharing
- Wellness program

Application question(s):
- What days and hours are you consistently available to work at Tool Beast?

Our store hours are Monday–Friday, 8:00 AM–6:00 PM, and Saturday, 9:00 AM–5:00 PM. Weekday daytime and Saturday availability are particularly important for this position.

Please include

- Your available days and hours.
- Approximately how many hours per week you would like to work.
- Any expected changes to your availability, such as a change in your school schedule.
- You are helping a customer choose a tool when another customer arrives to pick up a completed repair and the phone starts ringing.

What would you do first, and how would you manage the situation? Include what you would do if a customer asked a product or repair question you could not confidently answer. Please respond in 3–5 sentences. Previous tool or repair experience is not needed to answer this question.

Work Location: In person

📌 Customer Service Representative (Kingston)
🏢 Tool Beast
📍 Kingston