Customer Service & Reservations Specialist Full Time| Permanent Open to International applicants with valid Canadian Work permits: Kiwi Collection | Remote / Hybrid(Canada-based) Kiwi Collection is looking for a Customer Service & Reservations Specialist to join our Reservations team. This role is ideal for someone who loves luxury travel, enjoys helping people, and takes pride in delivering thoughtful, detail-oriented service. You'll support our direct Kiwi Collection clients as well as cardholders and concierge teams from our global financial institution partners, ensuring every interaction reflects the high standards of a luxury travel brand.

This is a remote position for applicants outside of Vancouver, with the option to work from our downtown Vancouver office. Vancouver based agents may be required to attend in-office events from time to time. Deliver exceptional customer service by phone, email, and chat Act as a liaison between clients, concierge teams, and hotel partners worldwide Take ownership of customer requests, follow through on issues,



and provide timely resolutions Support concierge offices globally with backend assistance and booking support Ensure all reservations are accurate, complete, and quality-checked before arrival Assist with changes, cancellations, and issue resolution in a calm, professional manner Support sales by preparing quotes and guiding clients through the booking process Consistently uphold Kiwi Collection's luxury service standards 2-4 years of experience in a luxury hotel, luxury travel agency, or high-touch service role ~ Comfortable multitasking in a quick-paced, service-focused environment ~ Experience selling or supporting luxury travel products is an asset ~ Proficiency in English; additional languages are a plus ~ Passion for travel and delivering standout customer experiences Full-time role (40 hours per week) Flexible shifts required, including evenings and weekends Remote, home-based position (Canada) Why Join Kiwi Collection?

Gain exposure to premium travel programs and international partners Grow your career in luxury travel and hospitality

📌 Customer Service & Reservations Specialist (Calgary)
🏢 Kiwi Collection
📍 Calgary