About the Opportunity

Are you a friendly, approachable and customer-oriented individual who enjoys interacting with people?

Verdi Banquet Hall is an established banquet and event venue that hosts a variety of special occasions, celebrations and events. We are looking to welcome multiple individuals to our team as Customer Service Representatives.

This is a people-oriented position with a strong focus on customer service, guest assistance and creating a welcoming environment for everyone visiting our venue.

You will be one of the first people guests interact with when arriving at the banquet hall. Your role will be to greet visitors, answer questions, provide directions and help ensure guests have a pleasant experience.

The position also involves monitoring security cameras, remaining attentive to activity throughout the venue and reporting any unusual situations to management.

Students are welcome to apply! This can be a great opportunity for individuals looking to gain valuable workplace experience while developing their communication, customer service and interpersonal skills.

What You Will Be Doing

Your responsibilities will primarily involve guest services and customer assistance, including:

- Greeting guests and visitors in a friendly and professional manner.
- Welcoming customers as they arrive at the banquet hall.
- Answering general questions and providing information about the venue.
- Directing guests to the appropriate banquet rooms, reception areas and facilities.
- Assisting visitors who require general information or guidance.
- Providing a positive first impression and maintaining a welcoming atmosphere.
- Monitoring security camera screens and remaining attentive to activity throughout the venue.




- Observing and reporting unusual activity, safety concerns or incidents to management.
- Assisting with general guest flow during busy events.
- Communicating professionally with management, event staff and visitors.
- Helping ensure the entrance and guest-facing areas remain organized and presentable.

Who We Are Looking For We are interested in individuals who enjoy working with people and take pride in providing excellent customer service.

You may be a excellent fit if you are:

- Friendly, approachable and comfortable interacting with different people.
- A good communicator with a positive attitude.
- Professional, dependable and punctual.
- Comfortable greeting and assisting guests.
- Observant and attentive to your surroundings.
- Able to remain calm and professional in a busy event environment.
- Willing to learn and work as part of a team.

Requirements

- Applicants must be at least 18 years of age.
- Legally eligible to work in Canada.
- Good verbal communication and interpersonal skills.
- Fluent in English!
- Professional appearance and a customer-focused attitude.
- Reliable transportation or the ability to commute to the banquet hall.
- Availability to work evenings and weekends, depending on scheduled events.

Previous experience is an asset, but not necessarily required. Experience in any of the following environments is welcome:





- Customer service
- Retail
- Restaurants and hospitality
- Hotels and banquet halls
- Reception and front desk
- Guest services
- Event assistance
- Security

We also encourage students and individuals entering the workforce to apply.

What We Offer

- Opportunities to join an established banquet and event venue.
- Multiple openings available.
- A welcoming and team-oriented working environment.
- An opportunity to develop valuable customer service and communication skills.
- Exposure to the hospitality and event industry.
- Opportunities for individuals with different levels of work experience.

Application & Interview Process Please note that walk-in applications and requests for on-the-spot interviews will not be accommodated. All applicants must submit their resumes through Indeed for consideration. Our hiring team will carefully review all applications and contact selected candidates directly to arrange an interview.

Due to the anticipated volume of applications, we appreciate your patience. If you are not contacted immediately, please do not be discouraged. We anticipate having multiple openings across different positions, and with your permission, we may retain your resume on file for consideration for future employment opportunities as they become available.

Thank you for your interest in joining our team!

Apply through Indeed. Qualified applicants will be contacted regarding the next steps in the hiring process.

Pay: $20.00-$23.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits

- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Paid time off

Work Location: In person

📌 Customer Service Representative (Mississauga)
🏢 Verdi Convention Center
📍 Mississauga