About the RoleAs a Customer Success Manager (CSM) on the GDP Delivery team, you will play a critical role in ensuring merchant success across Uber's delivery platform. This role sits at the intersection of operations, data, and relationship management — you will use performance insights and operational expertise to drive real business outcomes for our merchant partners. The CSM is 70% focused on optimizing operational health — including operational efficiency, customer experience, and financial health — and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts in close partnership with Account Managers (AMs).

You will own merchant operational health end-to-end: diagnosing performance gaps, designing data-backed solutions, driving product adoption, and serving as a trusted advisor to your portfolio of merchant partners. Serve as a trusted operational advisor to merchants — diagnosing performance gaps, recommending Uber-backed solutions (e.POS integrations, menu optimization), and tracking key metrics like defect rate, uptime, and fulfillment speed to drive continuous improvement.

Performance & Insights: Monitor merchant performance using existing dashboards and reporting tools; lead QBR preparation and translate insights into clear recommendations for AMs and senior leadership. POS endpoints implemented) by developing tailored approaches and supporting pilot programs that increase feature utilization and merchant satisfaction.

Collaboration with Account Managers: Partner closely with AMs to share merchant feedback, align on account strategy, and run joint business reviews. Travel as needed for key client meetings.

Retention & Churn Prevention: Proactively identify at-risk storefronts, develop retention plans, and advocate cross-functionally to resolve issues before they escalates.



At least 4 years of full time experience Experience in B2B operations — Sales, Customer Success, Account Management, or upper management in retail/food industry Bachelor's degree Experience in consulting, account management, or a similar client-facing role Experience in food delivery, third-party marketplaces, or high-growth tech companies Proficiency in SQL, with the ability to pull and interpret data to support analysis and decision-making Demonstrated experience using performance metrics and customer insights to inform decisions and drive business outcomes Analytical ability— Comfortable working with data and performance metrics; Operational Excellence — Proven ability to identify merchant process inefficiencies and design scalable, data-backed solutions French speaking preferred This isn't the kind of place where you follow a playbook — it's where you help write one. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits.

Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full time in-office presence. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form. The base salary range for this role is CAD $102,000 per year - CAD $113,000 per year.

You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp.

📌 Customer Success Manager, Global Delivery Partnerships (Winnipeg)
🏢 Uber
📍 Winnipeg