Drive customer adoption and retention as a Customer Success Manager at Teamwork.Com, working remotely from Ontario with commercial ownership.You will manage a named B2B SaaS portfolio throughout its lifecycle. The role combines onboarding, value realization, renewals, expansion identification, and customer health management. You will support skilled-services businesses using resource management, budgeting, and time tracking.Key Responsibilities:

Manage a dedicated portfolio across adoption, health, and retentionLead strategic reviews demonstrating return on investmentOwn commercial renewals, negotiations, and renewal preparednessMap agency workflows to Teamwork.Com capabilitiesDocument feedback for Product and Engineering teamsRequirements:

Three to five years managing B2B SaaS portfoliosExperience as a Customer Success or Account ManagerOntario residency and legal right to work in CanadaKnowledge of billable hours, utilization, and project marginsComfort with health metrics, CRM, and CS platformsBring consultative communication, data-backed retention planning, and commercial renewal ownership to Teamwork.Com customers across Ontario.

📌 Customer Success Manager Ontario (Winnipeg)
🏢 Teamwork.com
📍 Winnipeg