Join a team where your work has a real impact.

At Nova

Bus, we're pushing the boundaries of sustainable public transportation by developing innovative solutions that shape the cities of tomorrow.You will thrive in a cooperative, stimulating and constantly evolving environment, where your ideas, expertise and contribution will make a real difference.The bus is moving, move forward with us as a

Customer Support Manager – Toronto (Permanent)!In this challenging role, you will be responsible for providing technical and commercial support, as well as personalized assistance, to internal and external clients to ensure their satisfaction and the optimal performance of their vehicles, particularly electric and hybrid models. You will develop and maintain strong business relationships with various stakeholders within client organizations and act as a primary point of contact between clients and the Nova Bus technical teams.YOUR RESPONSIBILITIES ON BOARD:

Support the Market Quality Report (MQR) process to address recurring failures and control warranty costs, including producing detailed reports and analyzing failure dataSupervise the activities of service technicians, including diagnosing problems, ordering parts and replacing them on Nova Bus vehiclesInvestigate the root causes and develop corrective measures for recurring problemsSupporting fleet-wide service campaigns for Nova Bus vehiclesVisit customers' garages regularly to ensure that the necessary technical resources are available for on-site repairsTo find appropriate technical and commercial solutions to ensure customer satisfactionActing as the primary intermediary with Nova Bus's internal teams to resolve customer issues quickly and efficientlyProtect organizational and personal information confidentiallyRespect and enforce company policies,



processes and valuesPromote teamwork and encourage clear communicationContinuously develop your skills, both personally and professionallyTHE ADVANTAGES OF THE JOURNEY:

Highly competitive salary and benefitsVery generous holiday policyAn exceptional opportunity to take part in large-scale projectsA stimulating position, perfect if you love challenges!5 to 10 years of practical technical experience in the commercial vehicle or automotive industry (experience with electric or hybrid buses highly desirable)Preferred but not required: University degree in electrical, mechanical, electromechanical, or systems engineering. Relevant technical experience will also be consideredExperience with Nova Bus vehicles or with large public transport fleets is a significant assetExperience in field customer support, including handling technical issues, warranty claims, and service campaignsFrequent travel required to local clients and company facilities;

occasional travel to suppliers or the factoryAbility to speak, read, and write fluent English;

French bilingualism is an assetTechnical skills:Knowledge of commercial electric vehicles and vehicle communication systems (CAN bus, J1939, diagnostic tools, Vector data recorder, CAN bus analysis software)Familiarity with BAE systems or similar electric vehicle propulsion/battery systems is an assetUnderstanding of Nova Bus's electric and hybrid platforms,



including high-voltage systems and powertrain componentsStrong analytical skills with the ability to interpret performance data and failure trendsGood command of the Microsoft 365 suiteInterpersonal and professional skills:Excellent team player with strong communication skills, both internally and with clients and partnersStrong sense of customer service and positive attitudeAutonomy, resourcefulness and confidence in decision-makingDemonstrated skills in presentation, facilitation and conflict resolutionAbility to quickly understand customer needs and propose solutions that balance technical and commercial aspectsAt Nova Bus, we welcome you as you are! We encourage diversity in all its forms and are committed to fostering an inclusive work environment that respects all differences.Nova Bus thanks all those who have expressed interest by submitting an application. However, only those whose applications are shortlisted will be contacted.Nova Bus

, a Volvo Group company, is one of North America's leading providers of sustainable public transportation solutions. Our team of over 900 employees at two plants (Saint-Eustache and Saint-François-du-Lac, Quebec) partners with some of Canada's largest public transit companies. Are you looking for a new challenge with a social, economic, and environmental impact?

Do you want to boost your career and make a difference? Be part of the electrification of transportation by joining our team!By applying for this job, you have the opportunity to join the

Volvo Group

. Every day, around the world, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are nearly 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for bright, passionate talent across the Group's leading brands and entities.

📌 Customer Support Manager - Toronto (Sainte-Thérèse)
🏢 Nova Bus
📍 Sainte-Thérèse