D365 CE Lead ConsultantResponsibilities and ActivitiesIn the context of large-scale transformations, you are responsible for the delivery of D365 CE solutions involving multiple domains. This position will focus heavily on the Customer Service module and, to a much lesser degree, the Marketing module in a regulatory workplace. You must understand, and be able to demonstrate experience working on, large enterprise accounts where there are interdependencies between departments, competing priorities, extensive documentation requirements, and structured IT processes that exist and must be adhered to.

You will gather CE requirements, map industry and business processes, and propose business solutions that suit the customer's IT landscape. You will lead functional and technical project teams towards successful implementation following your architectural design. You will also play a substantive role in commercial activities, such as creating thought leadership, contributing to RFPs, and building strong customer relationships.

Coordinate multiple project teams to successfully implement CE solutions Create and propose solution architecture using primarily D365 CE, taking adjacent Microsoft technologies into consideration Report on your stream's progress, issues and risks at daily stand-ups Hone industry expertise by researching current sector risks, innovations and opportunities Partner with Director- and VP-level customers to solve their CE challenges Personal & Corporate Contributions Customer Service)



in the local entity by, among other things, keeping up to date with the latest Microsoft and market advancements Collaborate with cross-functional teams to leverage expertise and ensure high-quality project delivery Enhance internal use and improvement of HSO project methodologies and delivery processes Share expertise by training others and instigating learning and knowledge-sharing initiatives Monitor and guide a diverse group of talent to achieve goals and deliver results for HSO and our customers Nurture the career development of others through frequent, targeted conversations, coaching, performance management and mentoring Develop others through team supervision on projects and/or as direct reports (HR responsibility / Team Lead role, if applicable) Commercial & Business Acumen Nurture relationships with customer decision-makers, influencers and key users Participate in sales meetings and customer workshops Career DevelopmentTo progress to the next level, you should demonstrate the ability to lead complex projects independently, manage customer relationships effectively, and contribute to the growth of the business. Developing advanced technical and business knowledge and expanding your industry expertise will be essential for moving forward. To be promoted to the next level, you need to already be working as a Senior Managing Consultant on customer engagements and to exceed your KPIs. #

📌 Ce, Lead Consultant (Winnipeg)
🏢 Hso
📍 Winnipeg