Drive customer understanding in clean energy as the Product Knowledge Manager at dcbel Inc. This role emphasizes creating clear, structured knowledge around creative energy solutions. In this influential role, you will be instrumental in shaping the way customers and partners perceive dcbel's products.
Partnering with cross-functional teams, you'll develop a robust knowledge repository that simplifies complex information and reinforces customer trust. You will take the lead in defining frameworks for AI-assisted content creation, ensuring accuracy and consistency across all platforms. Develop and structure customer-focused knowledge experiences
- Set standards for content quality and AI involvement
- Proven skills in building effective knowledge architecture
- Proficient in translating technical concepts for end-users