Continue building your career with Manulife's Individual Insurance team, a leading provider of insurance for Canadian families, individuals, and businesses, recognized for cutting-edge products, service, and qualified advice. You'll independently manage a broader range of cases within assigned authority, working with National Accounts, Managing General Agencies (MGAs), and Traditional Producers. Bring your technical knowledge, sound judgment, and customer-focused approach.

You'll assess more complex risks, communicate decisions confidently, and contribute practical solutions that support customers, advisors, and business outcomes. In this role, you won't just review files - you'll own complex, meaningful decisions that help individuals and families secure their financial futures with confidence. You'll work with innovative underwriting tools and technologies that support strong judgment and better customer outcomes, allowing you to focus on the higher‐value work your expertise is built for.

With clear career progression, hands‐on learning alongside experienced peers, and strong support for professional development, Manulife offers an environment where underwriting careers are built for the long term - supported by flexible ways of working and a collaborative, people‐first culture. Independently assess and classify life insurance risks within assigned authority, following Manulife's underwriting philosophy, guidelines, and standards. Evaluate medical, financial, occupational, avocational, travel, and lifestyle information across a broader range of cases, including moderate impairments.

Manage your case workload independently, balancing risk assessment with quality, productivity, and service expectations. Communicate requirements and decisions clearly and professionally,



helping advisors and internal partners understand the underwriting rationale. Share technical knowledge with colleagues and contribute practical ideas to improve processes, consistency, and customer outcomes.

Working knowledge of medical risk assessment, including anatomy, medical terminology, diseases, diagnostic tests, treatments, and medications. Sound knowledge of financial and other non-medical risks and their application to life insurance underwriting. The ability to interpret and apply current technical information and recognize when additional guidance or escalation is needed.

A customer-service mindset and the ability to build credibility and positive relationships with advisors and internal partners. Comfort with underwriting systems, new business processes, and digital tools, including Microsoft Word, Excel, and internet-based applications. Adaptability and a commitment to continuous learning and professional development.

Assets

Enrollment in or completion of LOMA, ALU, or other insurance-related courses. A university or college degree in a related discipline. Medical education, training, or experience. Bilingual proficiency in English and French.

If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. Through broader case exposure, ongoing learning, and feedback, you'll continue strengthening your technical expertise, judgment, and ability to manage increasingly complex risks. Development toward a Senior Life Underwriter role will focus on greater case complexity, decision quality, expanded authority, strong advisor relationships, and broader contributions to the team.

Putting customers first by listening, engaging, and acting for their benefit.

📌 DE Underwriter- Remote (Ottawa)
🏢 Manulife/John Hancock
📍 Ottawa