Company: Assured Automotive Great Teams Don't Happen by Accident Built with Intent. Driven by YOU. At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Benefits That Drive Your Success

- Competitive Pay
- Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
- RRSP with company match
- Annual Paid Vacation Time Off
- Growth opportunities Opportunities
- Ongoing Training
- A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
- Voluntary Daily Pay option available

At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team.

We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

Key Job Responsibilities

- Ensure consistent execution of WOW (Wow Operating Way) plan.
- Effectively manage a positive and productive business relationship between dealership and repair facility
- Accurate Diagnosis of Collision Damage & Refinishing Operations
- Communicate clearly the Repair process, and address all questions to ensure client's confidence
- Manage the R.O. Package and ensure all information is captured and accurate.
- This package must accompany the vehicle during the delivery
- Schedule Customers for repairs & assign Job Classification accordingly
- Order parts & arrange sublet repairs with vendors when required for each RO
- Organize Dealer sublet mechanical work
- Arrange Dealer Internal and Warranty work for repairs
- Adhere to all Insurance programs, procedures & guidelines
- Utilize daily insurance programs & tools (Progi/ APU/ ARMS/ Progi Sync)
- Capture all prior damages on vehicle inspection sheet including photo's during walk-around
- Document and communicate service problems related to delays
- Work with the Production Supervisor on any repair related concerns/supplements
- Manage all arrangements for towing as well as costing against the RO, (Ensure Insurance approval prior to pick up of tow)
- Respond to and Arrange for any valet service tows or service as per Assured Claims Centre
- Communicate all customer requests and needs to appropriate team members
- Communicate updates with Customers & Insurance claims personnel
- Update Customers on progress of vehicle through-out production
- Confirm repair authorization, obtain customer signature and arrange rental for customer (if applicable)
- Provide 24 hour notice of vehicle ready for delivery to customer
- Personal delivery of the Vehicle to customer




- Provide all paperwork to repair facility in a timely manner (invoice/ assignments/ signed authorizations/ payment slips)
- Uphold Store policies regarding payments, purchases, documentation, etc.
- Support all team members when required
- Participate in daily production meeting with the Management Team, as required
- Participate in monthly Health & Safety and staff meeting (if required)
- Attend training, information sessions and workshops recommended by Store Manager
- Maintain the Assured KPI's by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT;)
- Make appraisal follow-up calls with un-landed estimates (Batting Average / Close Sales)
- Uphold Assured's Core Values : Honesty, Integrity & Respect Consistently demonstrates actions and behaviors supporting our "10 Promise"

Role and Requirements
- Effectively manage a positive and productive business relationship between dealership and repair facility
- Accurate Diagnosis of Collision Damage & Refinishing Operations
- Communicate clearly the Repair process, and address all questions to ensure client's confidence
- Manage the R.O. Package and ensure all information is captured and accurate.
- This package must accompany the vehicle during the delivery
- Schedule Customers for repairs & assign Job Classification accordingly
- Order parts & arrange sublet repairs with vendors when required for each RO
- Organize Dealer sublet mechanical work
- Arrange Dealer Internal and Warranty work for repairs
- Adhere to all Insurance programs, procedures & guidelines
- Utilize daily insurance programs & tools (Progi/ APU/ ARMS/ Progi Sync)
- Capture all prior damages on vehicle inspection sheet including photo's during walk-around
- Document and communicate service problems related to delays
- Work with the Production Supervisor on any repair related concerns/supplements
- Manage all arrangements for towing as well as costing against the RO, (Ensure Insurance approval prior to pick up of tow)
- Respond to and Arrange for any valet service tows or service as per Assured Claims Centre
- Communicate all customer requests and needs to appropriate team members
- Communicate updates with Customers & Insurance claims personnel
- Update Customers on progress of vehicle through-out production
- Confirm repair authorization, obtain customer signature and arrange rental for customer (if applicable)
- Provide 24 hour notice of vehicle ready for delivery to customer
- Personal delivery of the Vehicle to customer
- Provide all paperwork to repair facility in a timely manner (invoice/ assignments/ signed authorizations/ payment slips)
- Uphold Store policies regarding payments,



purchases, documentation, etc.
- Support all team members when required
- Participate in daily production meeting with the Management Team, as required
- Participate in monthly Health & Safety and staff meeting (if required)
- Attend training, information sessions and workshops recommended by Store Manager
- Maintain the Assured KPI's by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT;)
- Make appraisal follow-up calls with un-landed estimates (Batting Average / Close Sales)
- Uphold Assured's Core Values : Honesty, Integrity & Respect Consistently demonstrates actions and behaviors supporting our "10 Promise"

Education and/or Experience Required

Post-secondary education or equivalent A minimum of 1 years previous experience in a collision repair environment or a similar role

Required Skills/Abilities

- Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure.
- Sales driven, while successfully delivering great customer service
- Strong attention to detail and a high degree of accuracy
- Consistently demonstrates a successful client experience
- Communicate effectively, both verbally and in writing
- Ability to interpret work scope from vehicle estimates or work orders
- I-Car Registered (working towards Gold Class certification)
- Working knowledge of vehicle repairs practices
- Valid G-Driver's License

Compensation Details:

Hourly: $21.65 - $31.25 per hour Compensation is commensurate with skill, education and experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment.

We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually. At The Boyd Group, we put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

📌 Dealer Representative (Scarborough West) (Toronto)
🏢 Boyd Group
📍 Toronto