Lead admissions strategy and referral relationships for CATC in a hybrid Markham model, using Salesforce and healthcare operations expertise.

Reporting to the Vice President, Strategic Partnerships, this Director oversees CATC’s inbound call centre, admissions, and referent relations teams. The position connects individuals with appropriate care while supporting growth and revenue objectives. It requires leadership across patient intake, referral development, performance management, and process improvement.

Key Responsibilities

Develop admissions and referent relations strategy aligned with growth goals

Oversee intake, eligibility verification, scheduling, and patient onboarding

Optimize lead funnels, conversion rates, workflows, and Salesforce usage





Maintain strategic referral relationships and support account growth

Analyze performance data and report outcomes to senior leadership

Requirements

Bachelor’s degree in healthcare, business, or related field

8–10+ years progressive leadership experience in healthcare operations

Experience managing referral relationships and growing patient volume

Knowledge of Ontario healthcare systems, patient flow, and regulations

Expert Microsoft Office skills and regular travel availability

Bring healthcare leadership, referral development, Salesforce expertise, and patient-access strategy to CATC’s admissions operations.

📌 Director Admissions Referral Relations (Winnipeg)
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