Why N‑able At N‑able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. We’re a global crew of N‑ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference.

Why N‑able At N‑able, we’re not just helping businesses be secure —we’re redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. We’re a global crew of N‑ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference.

We're seeking a Director, Business Systems Analysis & Portfolio Management based in Ottawa, Canada to lead a team of 5 responsible for the Plan phase of Bus Apps' Plan → Build → Sustain service model. Hands‑on experience and proficiency across most of our core SaaS stack — Salesforce (SFDC), Marketo, Zuora, Boomi, and Snowflake, as well as billing/quote-to-cash platform experience are especially significant skills. Reporting directly to the VP, Chief Information Officer, the Director, Business Analysis & Portfolio Management sits alongside peer functional leaders (e.Portfolio intake and prioritization decisions are made through shared, negotiated authority with those peers rather than deciding in isolation — this Director drives the process, brings the business case and the data, and is expected to influence and align, not dictate.

Eligible candidates must be able to work on-site in our Ottawa, Canada or Burlington, MA Collaboration Hub. Engage the business directly to understand priorities, needs, and pain points, building deep working knowledge of the business domains this team supports across the full Lead-to-Customer-Support journey.

Challenge convention constructively: push back on assumptions and low‑value requests, and advocate for the right business outcome even when it isn't the easiest one to deliver. Own outcomes end to end within the Plan phase — from problem framing through handoff to Build — with no gaps and no “that's not our lane.” Own intake and prioritization for the portfolio, negotiating and aligning priorities jointly with peer leaders (Enterprise Architecture,



Engineering, and others) rather than deciding in isolation. Build and maintain portfolio reporting frameworks that give leadership clear, timely visibility into intake volume, prioritization decisions, capacity, business value and Plan‑phase health.

Apply lean and agile practice to how intake, requirements, and roadmap work move through the team, removing waste and improving flow into Build Lead, grow, and develop team, building a practice that pairs strong portfolio management discipline with deepening business analysis capability — including, in the first 90–180 days, assessing current team strengths across both disciplines and closing gaps as the team’s scope evolves. Drive talent development, including performance management, succession planning, and building a bench as the team and its scope grow. Operate as an AI‑native leader: actively use agentic and AI tooling to give the team back time and capacity, and to raise the quality and speed of analysis and decision‑making — not just enable AI for others.

Maintain fluency in a 100% third‑party SaaS technology landscape, understanding platform capabilities, integration boundaries, and vendor management considerations well enough to shape sound business cases and roadmaps. Align with corporate AI governance standards and guardrails as they evolve.

Stakeholder Management

Build and maintain trusted relationships with senior stakeholders across every G&A; and GTM function the team supports.

Communicate with transparency: surface risks and problems early, loop in the right people, and ask for help rather than going it alone. Represent the Business Analysis function on the Bus Apps leadership team and in cross‑functional planning forums. 10+ years of progressive experience spanning both business analysis and portfolio/project management, including demonstrated success partnering directly with business stakeholders to shape priorities and roadmaps, and running structured intake and delivery governance. ~7+ years in a people‑leadership role, with a track record of building,



developing, and reshaping teams — including diagnosing skill gaps and growing team members into new capability areas. ~ Hands‑on experience across our core SaaS stack — Salesforce (SFDC), Marketo, Zuora, Boomi, and Snowflake. hands‑on Salesforce andbilling/quote‑to‑cash platform experience is especially key. ~ Proven, hands‑on experience with Lean and Agile practices; relevant certification in business analysis and/or project or portfolio management (e.Experience in a B2B SaaS or technology commercialization environment, with working knowledge of the end‑to‑end customer journey from Lead to Customer Support. ~ Demonstrated experience operating in a technology workplace composed of third‑party SaaS platforms — vendor management, platform selection, and integration awareness rather than custom/on‑prem systems. ~ Strong executive stakeholder management and communication skills, with the credibility to negotiate priorities and decision rights with peer leaders as equals. ~ a transformational mindset that treats current performance as a floor, not a ceiling. Medical, dental and vision – for employee, partner, and children! ~ Generous PTO and observed holidays ~Pension Plan with company‑contribution ~ Discounted gym access at several local facilities ~ Fully covered medical, dental and vision – for employee and eligible dependents! ~ Generous PTO and observed holidays ~Paid Parental Leave ~401(k) with company‑match and Flexible Spending Accounts ~ On‑site gym access at select Collaboration Hubs ~ This position has a starting base salary range of CAD $144,200.00/Yr. to CAD $181,100.00/Yr. for candidates based in Canada and USD $154,400/Yr. to USD $193,400/Yr. for candidates based in the United States .

This position is also eligible for bonus. About N‑able At N‑able , our mission is to protect businesses against evolving cyberthreats with an end‑to‑end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI‑powered capabilities, market‑leading third‑party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes.

Our partner‑first approach combines our products with experts, training, and peer‑led events that empower our customers to be secure, resilient, and successful. #

📌 Director, Business Systems & Portfolio Delivery (Ottawa)
🏢 N-able
📍 Ottawa