Role DescriptionOur Learning & Development team is evolving to better support Canada Life’s strategic priorities, leadership capability, employee performance and business transformation. We are creating a new Director, L&D; Operations role to build and lead the operational foundation that will help our L&D; function work with greater focus, consistency and scale.

Permanent Full Time In this role, you will lead the enterprise operating system that connects L&D; demand, priorities, people, technology, data and investment decisions. You will oversee intake and portfolio governance, workforce planning, learning platforms, operational services, measurement, financial management and vendor governance. Your leadership will make it easier for partners to engage L&D;, help L&D; focus on the work that matters most and give L&D; leaders clear insight into capacity, performance, risk and impact.

What you will do:You will translate L&D; strategy into practical operating plans, clear decisions and reliable services. You will lead a multidisciplinary operations team, partner with L&D; and business leadership on priorities and trade‑offs, and create the transparency and discipline needed to deliver measurable value across Canada Life. Build and lead the L&D; operations strategy, multi-year roadmap and annual operating plan.

Own the single intake pathway for L&D; requests, including clear request standards, triage, routing, service levels and status visibility. Lead portfolio and capacity reviews, using business value, urgency, risk, cost and available skills to recommend priorities, sequencing, resourcing and trade‑offs. Translate L&D; strategy into clear decision rights, workflows, quality controls, service expectations and escalation practices across all L&D; pillars: Lead, coach and develop the L&D; Operations team,



setting clear outcomes and aligning team capacity Establish dashboards and reporting that give leaders clear insight into demand, capacity, cycle time, service quality, investment, learner outcomes and business impact.

Lead L&D; financial planning, budgeting, forecasting, chargebacks, invoice governance and vendor performance to improve value and reduce duplication. Partner with senior HR and business leaders, Finance, Procurement, HR Technology, Corporate Technology, Privacy, Security, Risk and Compliance to make sound enterprise decisions and maintain effective controls. Champion continuous improvement, responsible automation and approved AI‑enabled practices that simplify work, improve service and create a better employee and partner experience. 7+ years of progressively responsible experience in operations, enterprise learning, HR operations, portfolio or program management, shared services, learning technology or a related field.

A proven track record of establishing or transforming intake, prioritization, portfolio management, workforce planning, service delivery or operating‑model practices at scale. Strong financial and commercial acumen, with experience managing budgets, forecasts, vendors, contracts and investment decisions.

Experience setting direction for enterprise platforms, technology roadmaps, integrations, data, automation or digital transformation. Strong analytical skills and experience turning operational, financial and learning data into clear insights, recommendations and action. Demonstrated success leading complex,



cross‑functional change from planning through implementation, adoption and sustained results.

Excellent communication, consultation and influencing skills, with the ability to build trust and explain complex decisions clearly to senior leaders and partners. A university degree in business, human resources, learning and development, organizational development, operations or a related discipline; As this position is posted in several locations, we specify that bilingualism (fluent in French, English, both oral and written) is required for Quebec only as the position will regularly serve our clients with French and English‑speaking needs. Given the size and scope of our organization, we have the flexibility for this position to be in the following head office locations: E. annual bonus, commission etc).

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.

Career Development: Flexible health and dental perks, plus a $5,000 mental health benefit to support your well‑being. Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial

Security:Company-matching pension plan,share ownership program and additionalinvestment options. Emphasis on Community:We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. All information provided will be handled in accordance with applicable laws and Canada Life policies.

📌 Director, Learning & Development, Operations (Winnipeg)
🏢 Canada Life
📍 Winnipeg