The Director of Operations is responsible for overseeing the day-to-day management and strategic direction of multiple restaurant and retail locations within the airport. This role involves ensuring the highest standards of customer service, operational efficiency, and financial performance across all locations. The Director will collaborate with senior leadership, vendors, and internal teams to optimize staffing, inventory, and operational processes, while maintaining a focus on profitability and brand consistency.

Key responsibilities include budget management, staff development, compliance with safety and regulatory requirements, and driving continuous improvement initiatives. quarterly bonus potential based on budgeted operating profit and applicable bonus program terms. Health, Dental, and Vision available the first of the month following your start date; additional EAP, Critical Illness, Hospital Indemnity, and Life Insurance options available. Monthly cell phone stipend (opt-in), free RTD EcoPass or employee parking, 401(k) available after 6 months, and employee discounts at Skyport restaurant and retail locations.

PTO accrual increases with tenure, plus 7 recognized holidays per year and paid leave provided in accordance with applicable state and federal laws. Supportive team environment with training and professional development opportunities. Mentor all General Managers in the division through regular, structured (i.e., Create written development plans for all GMs, setting tangible goals to support their growth.

Participate in interviews and own the hiring process for all General Managers within the division. Oversee training for all new managers, engaging regularly to ensure all parties meet expectations.



Ensure the completion of monthly inventory at all locations and review inventories at the end of each month.

Stay on top of daily trends in passenger flow and work with locations to adjust labor and food orders for unexpected spikes or lulls in business. Review payroll bi-weekly for all concepts and work with GMs to make labor adjustments as needed. Review P&Ls; with GMs on a monthly and quarter-end basis and assist them with filling out financial review meeting templates prior to regularly scheduled meetings.

Lead new location opening project management and brand relationship management. Ability to work well with others and support a positive work environment Versatile to work nights, weekends, and holidays Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations. Ensure responsible alcohol service compliance while managing beverage COGS, inventory, and key controllables.

Strong understanding of front and back of house systems and operations. Ability to have and manage candid, constructive conversations. Self-directed and highly organized with the ability to quickly adapt and manage multiple priorities.

Must successfully complete required airport security and background screening, including a federal background check.



High School diploma or equivalent 10+ years of restaurant experience, with 5+ years in a management or supervisory role. Demonstrated proficiency with MS Office Suite (Word, Excel, Outlook), restaurant point of sale systems, and scheduling software.

This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public are outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence. The nature of restaurant work requires the Director of Operations to possess certain physical abilities.

The workday is a combination of time spent standing, walking, moving throughout restaurant locations, and sitting at a desk completing administrative tasks, often while working in close proximity to others. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments.

Risk to these exposures is minimized by strict adherence to company standards, policies and procedures. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status. Please get in touch with your manager or HR with questions regarding eligibility. #

📌 Director Of Restaurant Operations (Quinte West)
🏢 Skyport HospitalityFirst Meridian Services
📍 Quinte West