Remote across Canada, this Enterprise Customer Success Manager role centers on IoT platforms, strategic problem-solving, and trusted customer partnerships.

At Samsara, you will support top enterprise customers after implementation, understanding fleet challenges and customizing the Connected Operations Cloud. You will work cross-functionally with Sales, Support, Sales Engineering, and Product. The role focuses on helping physical operations become safer, more productive, and sustainable.

Key Responsibilities

Partner with enterprise customers on fleet challenges and platform customization

Compose success plans with objectives, metrics, timelines, and barriers

Orchestrate executive business reviews with customer decision-makers

Conduct workflow workshops and recommend operational changes





Mentor Customer Success and Support teams

Requirements

Four or more years in senior Customer Success, account management, or consulting

Experience supporting technical products; enterprise SaaS preferred

Strong prioritization, emotional intelligence, and problem-solving skills

Trust-building communication with executives, leaders, and software users

Bachelor’s degree and willingness to travel up to 25%

Bring enterprise customer success, technical understanding, and strategic communication to Samsara’s connected operations customers across Canada.

📌 Enterprise Customer Success Manager Canada (Winnipeg)
🏢 Samsara
📍 Winnipeg