Remote across Canada, this Enterprise Customer Success Manager role centers on IoT platforms, strategic problem-solving, and trusted customer partnerships.At Samsara, you will support top enterprise customers after implementation, understanding fleet challenges and customizing the Connected Operations Cloud. You will work cross-functionally with Sales, Support, Sales Engineering, and Product. The role focuses on helping physical operations become safer, more productive, and sustainable.Key Responsibilities:

Partner with enterprise customers on fleet challenges and platform customizationCompose success plans with objectives, metrics, timelines,



and barriersOrchestrate executive business reviews with customer decision-makersConduct workflow workshops and recommend operational changesMentor Customer Success and Support teamsRequirements:

Four or more years in senior Customer Success, account management, or consultingExperience supporting technical products;

enterprise SaaS preferredStrong prioritization, emotional intelligence, and problem-solving skillsTrust-building communication with executives, leaders, and software usersBachelor’s degree and willingness to travel up to 25%Bring enterprise customer success, technical understanding, and strategic communication to Samsara’s connected operations customers across Canada.

📌 Enterprise Customer Success Manager Canada (Winnipeg)
🏢 Samsara
📍 Winnipeg