We've raised $127M+, earned Deloitte Fast 50 recognition three years in a row, and we're still only scratching the surface.

Our goal is straightforward: help people move faster - into jobs, homes, and opportunities - by simplifying the path to trust. We're a team of curious, collaborative builders who care about solving real problems for real people. If you want to grow, make an impact, and help shape products used by millions, this is your place.

The Enterprise Customer Success

Manager plays a key role in driving the success and satisfaction of a diverse customer portfolio, including our top Enterprise customers and complex integrations. You'll execute strategic customer success initiatives and work closely with cross-functional teams to make sure those initiatives line up with our broader business goals.

Strategic Customer Success Initiatives

Develop and execute customer success strategies that improve satisfaction, onboarding, retention, and revenue growth Collaborate with cross-functional teams to align customer success initiatives with overall business objectives Customer Advocacy and Industry Insights Act as a key advocate for customers within the organisation, making sure their needs are understood and addressed Stay on top of industry trends and use those insights to give customers strategic recommendations Performance Metrics and Reporting Analyse customer performance metrics and prepare comprehensive reports for internal stakeholders Use data-driven insights to spot opportunities for continuous improvement and innovation Customer Retention and Growth Give input into and implement strategies to improve customer retention Identify and track cross-sell and upsell opportunities within the existing customer base Partner with Sales and Marketing to develop and implement customer expansion strategies Provide guidance and support to junior team members Help build a culture of continuous learning, collaboration, and excellence within the team Experience advocating for customers at an executive level within an organisation Track record of driving customer growth through successful cross-sell and upsell initiatives Bonus College or university degree, or equivalent work experience Strong skills using data analytics to drive insights and improvements Previous experience or certifications in customer success or customer support We recognize that strong candidates come from a wide range of backgrounds and experiences, and we value the diversity of perspectives that brings. Certn is a remote-first company with a high-performance edge. We value hustle, hunger, and helping each other win - but we also have a strict no-jerk policy.

We're customer-obsessed and always learning. From Ops to Legal, Product to People & Culture, we use AI to move faster, make smarter decisions, and build better experiences. We believe in using AI intentionally - ethically, creatively, and always in service of delivering more for our customers and each other.

Remote-friendly and supportive flexible remote arrangements ~ Work-from-home allowance ~ We're committed to building a workplace that's diverse, inclusive, and empowering for all. If you need accommodations to support any special needs at any stage of the recruitment process, just let us know - we've got you. We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria.

This posting is for a current, open position within Certn. This chance is offered through HighlightTA, the on-demand talent team supporting Certn's growth.

📌 Enterprise Customer Success Manager (Edmonton)
🏢 Certn
📍 Edmonton