Lead Enterprise Customer Success at Schema App from Guelph, Ontario, using coaching and commercial acumen to drive retention and growth.

As Manager, Customer Success, you will lead, coach, and develop Customer Success Managers serving enterprise customers. You will establish performance expectations, oversee customer health, and guide renewal readiness, expansion opportunities, and revenue forecasting. Your work connects measurable customer value with strategic partnerships and commercial outcomes.

Key Responsibilities

Hire, onboard, coach, and develop Customer Success Managers

Set goals, scorecards, feedback practices, and accountability standards

Own retention, renewal, and expansion performance

Maintain forecasts, close plans, and visibility into risk

Support priority accounts, escalations, and executive alignment

Requirements

Experience leading people in a SaaS setting

Strong coaching skills and commercial acumen

Operational discipline and analytical judgment

Enterprise relationship and executive communication capabilities

Knowledge of Enterprise SaaS, structured data, SEO, and AI search

Bring people leadership, customer strategy, and revenue accountability to Schema App’s enterprise Customer Success team.

📌 Enterprise Customer Success Manager (Courtice)
🏢 Schema App
📍 Courtice