Provide consistent evening support, documentation, and crisis response for women moving toward safe housing with YW Calgary. Work 37.5 hours weekly on weekday evening shifts.

This Program Support Worker role combines daily program operations with emotional support for residents facing complex barriers. You will maintain a secure, inclusive environment, assist with needs and referrals, and complete timely records. The work requires trauma-informed, strengths-based, and professional engagement.

Key Responsibilities

- Maintain safe, welcoming, and inclusive residential program environments
- Identify client needs, preferences, goals, and appropriate resources
- Provide referrals, advocacy, food, hygiene supplies, and clothing
- Maintain confidential records, objective notes, and timely data entry




- Follow health, safety, wellness, equity, and inclusion practices

Requirements:
- Education in Human Services, Social Work, or equivalent
- One to two years' experience in a shelter setting
- Trauma-informed and strengths-based approaches with vulnerable populations
- Ability to balance priorities while remaining calm and supportive
- Proficiency with Microsoft Office, data systems, and reporting tools

Use compassionate presence, organized administration, and trauma-informed practice to support resident wellbeing and housing stability at YW Calgary.

📌 Evening Program Support Worker YW Calgary
🏢 YWCA Calgary
📍 Calgary