Job Type: Full time Administration Facilities Operations Division: Engineering and Environmental Services Work Schedule: Monday - Friday 8:00am - 4:00pm Salary Range: $30.26 - $34.24 per hour Posting Date: November 4, 2026 at 12:00am The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.

Waterloo

Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan , "Growing with Care," we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share.

Join us and be part of a team dedicated to making a meaningful difference in our community. Receives maintenance requests (phone, online), and enters/processes in the work order system. Provides related customer service to staff and tenants (housing, commercial).

Provides administrative support to divisional management. Enters maintenance requests (received by phone, online) to computerized system to create work orders (demand, corrective, environmental, emergency). account numbers). reviews and electronically files reports and enters TSSA (Technical Standards and Safety Authority) requirements in database. Notifies supervisors and/or facilities management operators regarding emergencies.

Contacts/ dispatches maintenance staff and pre-approved contractors for demand/emergency work orders, or redirects to management for approval or to relay information. Maintains and distributes staff on-call rotation schedule and related documents.



Maintains filing and tracking systems and data including for regulatory compliance (e.g., building/equipment information; fire extinguisher, elevator, WSIB certificates; utilities, electrical; inspections, contractors/vendors).

Makes recommendations to management regarding, and maintains office and administrative processes, procedures, and systems (e.g., process flows, customer service scripts). Provides administrative support (e.g., Orders office supplies. Arranges servicing of office equipment.

Backs up some scheduling and administrative duties of other divisional staff, as required. Knowledge and skills in office procedures, communication, word processing, and general accounts receivable/payable are acquired through a grade 12 education plus 2 years of related office experience. Knowledge of terminology and operations related to a facilities or project management environment.

Knowledge of and ability to comply with policies, procedures, and any related legislation. enter and maintain accurate data; Communication and customer service skills to respond to maintenance requests and elicit information from staff and tenants; exchange information with vendors, contractors, and other staff; Ability to read and understand policies, procedures, work orders, invoices, and purchase orders. Computer skills with ability to use software such as Microsoft office applications and a work order management system. Ability to travel within Waterloo Region.

Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace. ca , or by calling our Service First Contact Centre at phone number (519) 575-4400. Use of Artificial Intelligence in the Hiring Process: Region of Waterloo may use artificial intelligence (AI) tools to enhance efficiency during the recruitment process.

📌 Facilities Work Reception Clerk (Alton)
🏢 Region of Waterloo
📍 Alton