We are searching for to a Front Desk Agent to join our Front office team at the Comfort Inn & Suites Calgary Airport South.

POSITION PROFILE

As a Front Desk agent your commitment to being part of a team that extends service to our guests will play a key role in our ability to accomplish our goals.

Essential Job Duties:

· Welcome guests with an appropriate greeting and consistently provide friendly, professional, and attentive service.

· Process reservations as per brand standards.

· Offer loyalty rewards, upsells and property features/benefits

· Demonstrate professionalism all the time and comply with company standards of appearance

· Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries

· Communicate with other departments to ensure guest requests are resolved without delay

· Promote Hotel rewards program and provide details regarding membership and benefits

· Follow health & safety and emergency policies and procedures

· Maintain a clean and well-organized work area

· Great attention to details and works well under pressure in a fast-paced environment

· Able to work effectively and independently with minimal supervision





· Handles negative situation and conflict in a constructive mode utilizing interpersonal and communication skills and techniques taught and promoted within the company

· Participating in implementing and maintaining a high level of guest service and professional standards, Takes Pride in job well done

Other Task during the shift :- Clean and Mop the Lobby area and breakfast room, making coffee for the coffee station as well as provide the service to the guest if they required any room supply.

Physical Requirements

· Lift, carry, push, pull and place objects weighing up to 30 pounds

· Standing for extended periods of time

Qualifications

· High School Diploma or Equivalent

· Minimum of 2-year customer service experience, previous hotel experiences an asset

· Proficiency with Microsoft office suite and hotel computer system/program is preferred

Qualified applicants must be legally eligible to work in Canada at the location(s) specified above and, where applicable posses a valid work permit or study permit that allows the candidates to fulfill the requirement of the role

Job Type: Part-time

Pay: Up to $15.00 per hour

Advantages

- Extended health care
- Flexible schedule
- On-site parking
- Paid time off

Experience:
- Customer service: 5 years (required)

Work Location: In person

📌 Front Desk Associate (Calgary)
🏢 Comfort Inn u0026 Suites Calgary Airport South
📍 Calgary