Store - PORT-VANCOUVER, WA The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and operational expectations.

The Sales

Manager supports the achievement of key sales and service KPIs through effective leadership, customer-focused coaching, and efficient day-to-day execution.

Assist Store

Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements. Ensure execution of Company policies and standards, holding team accountable for store conditions and results. Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.

Provide

Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity. Ensure accurate and productive use of POS and Self-Checkout systems, supporting smooth transactions and customer support.

Oversee

Balloons business, birthday party operations, and other in-store programs and events Promote and enroll customers in the Loyalty Rewards Program, driving retention and repeat visits through consistent execution. Champion MCC/Extend services (US only), ensuring team awareness and customer adoption of protection plans and offerings. Drive sales and operational excellence in the Knit & Sew Shop, including expertise and oversight of the Cut Bar experience.

Ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service.

Support Custom

Framing operations, including customer consultations and coordination with the frame shop (in select volume frame shops). Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.



Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations. 3+ years retail leadership experience Ability to move throughout the store Ability to work in a rapid-paced environment with frequent customer interactions.

Work hours include nights, weekends and early mornings S. must satisfy federal, state, and local legal requirements of the job. 18.00 - $23.20 This position may be eligible for overtime compensation in accordance with state and local laws.

At The Michaels Companies

Inc., As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca .

The Michaels

Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. Michaels offers a range of advantages to support team members and their families.

Depending on position and eligibility, team members may have access to a 401(k) with employer match, an Employee Assistance Program, medical, dental, and vision coverage, telemedicine services, flexible spending accounts, commuter advantages, tuition assistance, adoption assistance, and various voluntary insurance options. For a summary of benefits, visit the Michaels Advantages at a Glance page. Michaels is an Equal Opportunity Employer.

We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations.

According to a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-(phone hidden) (1800-MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Righ

📌 Full Time Service Manager (Vancouver)
🏢 Michaels of Canada
📍 Vancouver