Drive global vendor transformation for Affirm’s Operations team, leading change programs, strategic initiatives, and data-informed decisions remotely.

As a senior Partner Manager, you will lead initiatives spanning vendor migrations, product and process rollouts, regulatory implementations, and sustained adoption. You will serve as a senior escalation point, support unique partner operational needs, and coordinate teams across Operations, Compliance, Product, Risk, Training, Quality Assurance, and Workforce Management. Your analysis will guide priorities and interventions.

Key Responsibilities

Design and execute structured vendor change programs

Drive readiness and sustained adoption across vendor partners

Lead product, process, migration, and regulatory initiatives





Serve as senior escalation point for systemic issues

Champion continuous improvement across the vendor network

Requirements

Eight-plus years in vendor management, BPO, operations, or related fields

Solid analytical capability for trends, gaps, and scenarios

Track record of cross-functional programs with measurable business impact

Experience influencing internal and vendor executive stakeholders

Vendor networks exceeding 2,000 agents preferred

Apply transformation leadership, structured change management, and analytical insight to scale vendor operations and improve compliance outcomes at Affirm.

📌 Global Operations Transformation Manager (Winnipeg)
🏢 Affirm
📍 Winnipeg