Job Overview The Guest Services Associate creates a welcoming, organized experience for guests while supporting smooth front desk operations. This role combines attentive guest services, clear communication, and reliable coordination. You’ll help guests feel informed and supported, while sharing accurate updates with colleagues so service remains consistent throughout each interaction.

Duties

- Welcome guests, respond to questions, and provide helpful information with a professional, friendly approach.
- Handle incoming calls using multi-line phone systems, demonstrate strong phone etiquette, and direct inquiries to the appropriate team member.
- Support front desk activities, communicate guest requests clearly, and coordinate follow-up with colleagues.
- Maintain courteous, attentive customer service and contribute to a positive hospitality experience.

Experience Required: Transparent communication, professional phone etiquette, customer service skills, and the ability to manage guest requests accurately and courteously are essential for effective front desk support. Preferred:



Hotel experience, prior guest services experience, and bilingual or multilingual communication skills are valuable strengths that can help you assist a wider range of guests. PMS Knowledge of Choice Advantage and Choice Brand systems preferred.

Your impact: Thoughtful, timely support helps guests feel welcome and enables colleagues to respond confidently to their needs.

Pay: $17.95 per hour

Expected hours: 37.5 per week

Benefits

- On-site parking
- Paid time off

Ability to commute/relocate:
- Thunder Bay, ON P7A 4B3: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- This position requires full availability for rotating day, evening, and overnight shifts. Are you available to work a flexible schedule?

Experience:
- Hotel Front Desk: 1 year (preferred)
- Customer service: 1 year (preferred)

Location:
- Thunder Bay, ON P7A 4B3 (required)

Work Location: In person

📌 Guest Services Associate (Thunder Bay)
🏢 The Court House Hotel
📍 Thunder Bay