Lead legal service delivery in Toronto through throughput, capacity planning, and performance metrics across a hybrid workplace. Shape how client work moves from intake to completion.This full time Head of Operations role leads operations for a multi-practice legal business. You will direct practice leaders and managing attorneys while managing service levels, delivery cost, productivity, and margin.

The work includes automation, AI tools, staffing plans, and data-based insight for the COO.Key Responsibilities:

Own throughput, turnaround times, backlog, capacity, and service levelsCoach practice leaders and managing attorneys through operating reviewsManage delivery cost, productivity, margin, budgets,



and forecastsModernize delivery through automation and AI toolsTranslate revenue projections into staffing and capacity plansRequirements:

Five to twelve years of operations experienceThree or more years directing high-volume transaction teamsExperience leading large, multi-tier organizationsProven workflow improvements in output, quality, and spendAbility to work hands-on and hybrid in TorontoApply legal operations leadership, capacity planning, and AI-enabled delivery expertise across Toronto’s multi-practice service organization.

📌 Head Of Legal Operations Delivery (Winnipeg)
🏢 Raydar
📍 Winnipeg